Client Service Manager, Sme Banking

Job ID: 35938

Location: Singapore, SG

Area of interest: Retail Banking

Job type: Regular Employee

Work style: Office Working

Opening date: 1 Aug 2025

**RESPONSIBILITIES**

**Strategy**
- The Client Servicing associate in partnership with BB middle office renders support to SME segment mainly in servicing and support areas.

**Business**
- Business Enabling support to SME Banking Front Office for mainly servicing and support related matters.

**Processes**
- Perform loan lodgement for various SME products
- Perform reconciliation and reporting to regulators for various SME products
- Handling and maintenance of SME Business Continuity Plan
- Assignment of Sales referral leads
- Maintenance and assignment of SME arm codes
- Handling of SME segment accesses requests
- Handling of 3rd party vendor engagement
- Handling of Business Watch Alerts for various SME products
- Handling of Property Valuation and Legal subsidy payments for SME
- Contribute to the implementation and controls for daily processes
- Comply to agreed Turn Around Times for assigned activities as detailed in the Document Operating Instructions and the Service Level Agreements
- Promote the spirit of continuous improvement by flagging any procedural issues that impact

delivery of responsibilities with suggestions improvements and work around

**People & Talent**
- Excellent verbal, presentation and written communication skills
- People and service oriented. A team player.
- High level of integrity and professionalism, with High attention to detail

**Risk Management**
- Execution responsibility for identifying, assessing, monitoring, controlling, and mitigating operational risks and reputational risks to the Group.

**Governance**
- Group Procedures including Group CDD Standards, SME Banking Segment Addendum and Country Addendum as well as guidance and department operating instructions.

**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

**Key Stakeholders**
- SME Banking Relationship Managers, Team Leaders
- SME Banking Product and Segment Teams

**Other Responsibilities**
- Do the right thing: Be brave, be the change; Think client; Live with integrity
Never Settle: Continuously improve and innovate; Simplify; Learn from your successes and failures
Better together: See more in others; How can I help? Build for the long term- 2 plus years of experience in Banking.
- Should be proficient in MS Excel.
- Expereince in client support preferably in business or corporate banking.

**Role Specific Technical Competencies**
- Manage Conduct
- Manage Risk
- Manage Stakeholders

**About Standard Chartered**
- We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.- Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.- Together we:
- **Do the right thing** and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- **Never settle,** continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- **Are better together,** we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

**What we offer**

**In line with our Fair Pay Charter,** we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.- **Core bank funding for retirement savings, medical and life insurance,** with flexible and voluntary benefits available in some locations.
- **Time-off** including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- **Flexible working** options based around home and office locations, with flexible working patterns.
- **Proactive we