Airfreight Operations and Customer Service Executive

2 weeks ago


Singapore Air Planners (S) Pte Ltd Full time

You will be part of the Co-Loading team in charge of providing seamless and customer-focused solutions through our various airline products.

Job Responsibilities:

- Assist customers in daily bookings of cargo sales on our various airline products
- Booking of capacity with airlines and confirmation of capacity with customers.
- Be familiar with the requirements of our various airline products and advise our customers accordingly.
- Assist in administration of cargo bookings, e.g. loading flight reservations into system / template and ensuring all data are accurately updated.
- Interface with multiple parties including customer, warehouse, carriers, customs, etc on shipment requirements
- Track and monitor shipments status and inform customer accordingly
- Maintain good relationships with customers and handle customers' enquiries on a timely basis
- Work closely with Billing Team to provide accurate data for invoicing.
- Other duties as assigned.

**Requirements**:

- At least 1 year of working experience in the related field, e.g. airfreight customer service, co-loading etc.
- At least “O” & “N” Levels.
- Familiar with CCN system.
- Proficient in MS Office and Excel.
- Good communication skill and customer service oriented.
- Flexible / Adaptive to changes and Meticulous to details
- Able to work independently with minimum supervision.

**Job Types**: Full-time, Permanent

**Salary**: $2,000.00 - $3,800.00 per month

Schedule:

- Monday to Friday
- Weekend availability

Supplemental Pay:

- 13th month salary
- Performance bonus



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