
Import Customer Service Executive
7 days ago
Position: Import Customer Service Executive (Airfreight) (Job ID: 19687)
Changi
Basic + AWS + VB
Attractive AL benefits
Job Description
Act as single point of contact for Airfreight Import
Manage internal and external customers for the movement of import shipments
Follow up on urgent shipments pro-actively
Liaise effectively with different level of stakeholders like Warehouse / Operations / Billing / Sales
Ensure that customers’ expectations are being met and mapped in SOP
Regular Business Review with Customers – MBR or QBR
Perform ad hoc tasks as assigned by Immediate Superior
Perform End to End Process which include Billing
Follow up with Customer on any Billing Disputes
Job Requirements
Experienced in Airfreight Import
Able to use Microsoft Excel for Reporting
Able to work with different levels of stakeholders
Able to work on weekends if required (Alternate Saturdays)
Good working attitude
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Pasona Singapore Pte Ltd
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