Retail Operations Intern

2 days ago

Singapore Guerlain Full time

**Job responsibilities**:
RETAIL SALES DEVELOPMENT
- Support the Senior Retail Manager in building effective communication tools to share sales datas to retail team
- Prepare weekly and monthly sales performance decks
- Assist SRM in building effective incentive plan based on marketing & business needs
- Coordinate, verify and share result of incentive to sales team on a monthly basisVisit point of sales on a weekly basis and ensure counter / boutique needs are metRETAIL STAFF MANAGEMENT
- Monitor key retail KPI and provide quantitative report to SRM
- Review retail team productivity and gather retail team needs in term of coaching & training
- Ensure new product launches information are well disseminated to the retail team:

- Prepare deck including all information related to new launch in partnership with Marketing TeamCreate a positive and strong synergy within the team, ensure positive mindsetRETAIL EXCELLENCE
- Lead Mystery shopping Execution
- Communicate and feedback to the retail team on key learnings and areas of improvement
- Assist SRM during in/out of store event and ensure perfect execution with high level of service
- Lead Bee Gold App (CRM tool) campaigns execution to strengthen Retail Staff relationship with Guerlain members and increase retail sales:

- Create campaign based on marketing & business priorities
- Ensure customer focus list is well defined
- Monitor, review and analyze campaign performanceWork hand in hand with Marketing Team on developing the high clienteling network by reviewing the database and spending of Guerlain customersRETAIL SUPPORT
- Assist the stores with logistics (e.g. weekly deliveries) and administration
- Facilitate inter-store transfers and product replenishment: transfer merchandise between stores to ensure optimal stock levelsSupport during events (e.g. clients’ registration in the database or packing)REPORT / ANALYSIS
- Provide weekly & monthly sales analysis on Guerlain’s performance
- Provide Boutiques report on a monthly basisProvide monthly competitor’s report**Profile**:
**Qualifications**
- Able to commit full time internship from Jan - June 2026
- Organized, autonomous with a sense of initiative and advanced analytical skills
- Data sensitive, logical and detail-oriented
- Versatile, curious, eager to learn with a good attitude.
- Proficiency in MS Office (Words, Excel, Powerpoint)
- Team-spirited with an international outlook, enthusiastic about and sensitive to luxury cosmetics.
- Previous experience in the beauty / luxury / FMCG / is an advantage.

**_GUERLAIN _**
**MAISON***:

- It all began with Pierre-François-Pascal Guerlain. A perfumer, chemist, inventor and researcher, the House’s founder settled up his first boutique in the heart of Paris, at 42, rue de Rivoli. The address quickly became an essential destination for dandies and elegant women. The House’s reputation at the courts of Europe peaked when in 1853, for the marriage of Napoleon III and Empress Eugénie, Pierre-François-Pascal created his Eau de Cologne Impériale, which he gave to the young bride as a wedding present.
Since then, five successive generations of Guerlain perfumers have held the House’s creative reins. Today, Thierry Wasser is the heir to an olfactory legacy of some 1100 fragrances and the intrepid leader of future projects, exploring the world in search of the most exclusive raw materials.

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