Retail Operations Intern

2 days ago

Singapore Guerlain Full time

RETAIL SALES DEVELOPMENT
- Support the Senior Retail Manager in building effective communication tools to share sales datas to retail team
- Prepare weekly and monthly sales performance decks
- Assist SRM in building effective incentive plan based on marketing & business needs
- Coordinate, verify and share result of incentive to sales team on a monthly basis
- Visit point of sales on a weekly basis and ensure counter / boutique needs are met
- RETAIL STAFF MANAGEMENT
- Monitor key retail KPI and provide quantitative report to SRM
- Review retail team productivity and gather retail team needs in term of coaching & training
- Ensure new product launches information are well disseminated to the retail team:

- Prepare deck including all information related to new launch in partnership with Marketing Team
- Create a positive and strong synergy within the team, ensure positive mindset
- RETAIL EXCELLENCE
- Lead Mystery shopping Execution
- Communicate and feedback to the retail team on key learnings and areas of improvement
- Assist SRM during in/out of store event and ensure perfect execution with high level of service
- Lead Bee Gold App (CRM tool) campaigns execution to strengthen Retail Staff relationship with Guerlain members and increase retail sales:

- Create campaign based on marketing & business priorities
- Ensure customer focus list is well defined
- Monitor, review and analyze campaign performance
- Work hand in hand with Marketing Team on developing the high clienteling network by reviewing the database and spending of Guerlain customers
- RETAIL SUPPORT
- Assist the stores with logistics (e.g. weekly deliveries) and administration
- Facilitate inter-store transfers and product replenishment: transfer merchandise between stores to ensure optimal stock levels
- Support during events (e.g. clients’ registration in the database or packing)
- REPORT / ANALYSIS
- Provide weekly & monthly sales analysis on Guerlain’s performance
- Provide Boutiques report on a monthly basis
- Provide monthly competitor’s report

**Qualifications**
- Able to commit full time internship from Jan - June 2026
- Organized, autonomous with a sense of initiative and advanced analytical skills
- Data sensitive, logical and detail-oriented
- Versatile, curious, eager to learn with a good attitude.
- Proficiency in MS Office (Words, Excel, Powerpoint)
- Team-spirited with an international outlook, enthusiastic about and sensitive to luxury cosmetics.
- Previous experience in the beauty / luxury / FMCG / is an advantage.

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