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Senior Barista

2 weeks ago

Singapore GENERATION GROUP SG PTE. LTD. Full time

**We're Hiring: Senior Barista / Stall Supervisor**:

- Join our team and be a part of preserving Singapore’s rich hawker heritage through the joy of coffee.We are looking for **enthusiastic and dedicated individuals**to join our vibrant team as a **Senior Barista / Stall Supervisor**at a UNESCO-recognized hawker centre. If you're passionate about coffee, committed to customer service, and excited to lead and grow with a team — we'd love to meet you

**Qualifications & Requirements**:

- Prior experience as a barista
- Strong customer service orientation
- Excellent communication and interpersonal skills
- Ability to thrive in a fast-paced environment
- Positive attitude with a willingness to learn
- Ability to guide and mentor junior staff
- A collaborative team player

**Key Responsibilities**:
**1.**Execute Daily Operations**:

- Oversee food and beverage operations
- Coordinate crisis response activities according to business continuity plans
- Implement strategies to meet sales targets
- Guide staff during opening, operating, and closing shifts
- Monitor inventory to ensure consistent supply
- Provide on-the-job training and evaluate team performance
- Conduct daily sales reconciliation

**2.**Drive Continuous Improvement**:

- Implement and support continuous improvement initiatives
- Propose areas for team or process improvement
- Introduce staff to new tools and technologies to boost productivity

**3.**Oversee Beverage Preparation**:

- Ensure staff maintain and operate beverage equipment properly
- Train staff to use the POS system effectively
- Guide the preparation of a wide variety of coffee and tea beverages

**4.**Maintain an Excellent Customer Experience**:

- Monitor implementation of customer loyalty programs
- Analyze customer feedback and address service gaps
- Guide team in making product recommendations
- Interact with customers to ensure satisfaction and resolve queries
- Ensure adherence to customer service standards

**5.**Uphold Hygiene, Safety & Standards**:

- Conduct audits on hygiene practices, food safety, and workplace safety compliance
- Ensure adherence to food waste management SOPs

**What We Offer**:

- Competitive wages
- Monthly bonus incentives
- Year-end bonus
- Training and development opportunities
- A friendly and inclusive work environment
- Flexible scheduling (where possible)

**Ready to Make a Difference?