Member Relation Officer

4 days ago

Singapore CHANGI BEACH CLUB Full time

1 year exp

**Roles & Responsibilities**

**Responsibilities**:
Your duties and responsibilities include but not limited to the following and you are to acquaint yourself with:

- The Club’s Rules and Regulations and Bye-laws.
- To handle feedbacks, complaints and comments from members and guest.
- To answer incoming/internal calls.
- To liaise with other departments to create a one-stop service for members/guests’ convenience.
- To assist in dispatch of newsletters/circulars/statement of accounts.
- To attend to members and guests’ enquiries.
- Issuing of membership cards/car park labels/T-shirts/towels.
- To assist members/guests in facilities booking i.e. Mahjong booking, sports facilities, etc.
- To conduct Club tour during the absence of the Sales & Marketing Team.
- You shall report directly to the Club Operations Manager and execute whatever assignments and directions given by him.
- Any other duties which may be assigned by the Management from time to time.

**Requirements**:

- At least 1 year of related working exerience
- Proficient in Microsoft Excel will be a major plus
- Provide positive member interface in coordinating the resolution of all members' issues
- Good communication and customer service skills

Changi Beach Club started out as Changi Swimming Club in 1972. The Singapore Sports Council (SSC) then known as the National Sports Promotion Board (NSPB) took over from the British Airforce Officer's Club when the British Forces pulled out of Singapore. The Changi Swimming Club became a Proprietary Club of SSC/NSPB. It was privatised in 1988 and renamed Changi Beach Club.

In 1997, the Sports Complex was added offering bowling, badminton, tennis, a fully equipped gym, among others.

The main building, the Clubhouse, houses The Veranda Lounge and The Deck Bar, 15 Superior rooms, 2 Superior Deluxe rooms and a spacious Suite, function rooms, the Jackpot Room, a café, a Chinese restaurant and the enticing Olympic-sized swimming pool that overlooks the sea.

Changi Beach Club is indeed blessed with numerous assets, and one of its most enduring is that it is the only Club in Singapore with a useable beach front. You can have your BBQ parties with the waves gently lapping at your feet Yes, your own truly private beach party

Changi Beach Club aims to be a unique resort, far from the bustle of city life, promising you fun, romantic and unforgettable moments.

Come and experience the "Perfect Getaway"; see you at Changi Beach Club

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