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L3 Network Expert

2 weeks ago

Singapore Crédit Agricole CIB Full time

Description du poste

**Job detailed description**
- An Expert has a wide spectrum of responsibilities and actions.

**As an expert of his /her team, he /she**:

- assigns technical tasks and manages delegation for technical issues,
- animates the team to encourage collaboration and sharing of best practices,
- has a role in supporting technical skills development, supports new technologies and leverages them to provide consistency of service across streams,
- manage service improvements for all Network services supported throughout the organization.
- documents, reviews, maintains and shares relevant technical information to the team
- provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA,
- implements and develops improvements based on LEAN-Credit Agricole-CIB best practices,
- focuses on automation and optimum use of the team to improve efficiency,
- drives and delivers root cause for any high severity issue,
reviews technology changes to identify potential risks,
- is responsible for the problem management module in Service Now

**As an experienced professional in Network Services, he/she**:

- supports his/her team during diagnosis when technical issues rise in his/her scope of expertise,
- is aware of the global IT structure so that he/she anticipates interrelationships within the organization,
- manages L3 activities which involve direct relationships with end users and L3 activities like architecture, design, project management, etc.
- engages with technical peer, Service managers, Architect and project teams on technology roadmap and projects,
- facilitates transformation projects and suggest future directions for new areas of improvement and change,
- is available and able to drive technically, any complex or high severity incidents that occur within the scope of their role,
facilitates collaboration and spread of information from and to the team,
- actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into Credit Agricole CIB operations,

**Job specific environment and/or organization**
- Fluent in written and spoken English
Working hours will primarily match Europe business hours - 2pm to 11pm SGT
- On-call support will be provided on a rotational basis-
- Niveau d'étude minimum
Bac + 3 / L3
- Formation / Spécialisation
Degree and above in relevant discipline
- **Mandatory track record**
- Minimum 8-10 years of experience in managing Network environment with about 3-5 years of experience in financial institutes
- Must be a bachelors’/engineering graduate
- Subject matter expert on technologies such as Cisco, Arista and Juniper Network Equipment
- Working knowledge of VPN Solutions,Firewalls and IDS System
In depth hands on knowledge/experience on Network Technologies supporting LAN/MAN/WAN and good knowledge of HPOmi, HPNNM and other Network Toolsets
- Excellent communication, interpersonal and logical skills
- Customer service oriented
- Team player
- Niveau d'expérience minimum
6 - 10 ans
- Entreprise Crédit Agricole CIB