Current jobs related to Customer Service Officer @ Control Centre - Singapore - TIMES24 SINGAPORE PTE. LTD.

  • Customer Service Officer

    3 days ago

    Singapore Customer Service Officer (Luxurious Beauty Spa) Full time

    **- Prestigious Beauty Company (Luxurious Skin & Body Spa)** ** Competitive BASIC & Attractive Company Benefits** ** Great working environment** ** Location: Town/Central** ** Full-time position; 5.5 days work week** **Responsibilities**: - Greet and receive walk-in customers, telephone inquiries - Schedule booking of appointment for beauty treatments,...

  • Customer Service Officer @ Control Centre

    6 days ago

    Singapore Secure Parking Singapore Pte Ltd Full time

    Our Control Centre operates 24/7. Our preferred responsibilities: - Obtain and evaluate all relevant information to handle car park cases either operationally or technically - Checking and monitoring CCTV’s for discrepancies, system issues, or occurrences - Perform updating of customer’s carpark data as required by Clients - Monitor and track manpower...

  • Customer Service Officer @ Control Centre

    23 hours ago

    Singapore TIMES24 SINGAPORE PTE. LTD. Full time

    As a Customer Service Officer, you act as the first point of contact for customers to resolve or escalate issues for resolution. You also perform administrative support to ensure smooth delivery of operations. **Responsibilities**: - Check and monitor CCTVs for discrepancies, system issues and incidents. - Obtain and evaluate all relevant information to...

  • Customer Service Officer

    7 days ago

    Singapore AGrader Learning Centre (Hougang) Full time

    We are looking for Part-time Customer Service Officers to work together with us in a great & positive working environment at our tuition centre at **Hougang Central and Kovan City**. **Looking for individuals who can commit at least 1 year, 2 days a week.** **Contract full-time/part-time position with possibility to convert to permanent staff.** **_Only...

  • Customer Service Officer

    2 weeks ago

    Singapore AGH LEARNING CENTRE PTE. LTD. Full time

    We are looking for Customer Service Officers to work together with us in a great & positive working environment at our tuition centre at **Hougang Central & Kovan City**. **### Your responsibilities as a Customer Service Officer: ###** - Work closely in an administration team and be responsible for the daily operations of the tuition centre - Create a...

  • Customer Service Officer

    1 week ago

    Singapore Volt Singapore Full time

    **Customer Service Officer - 2 Years Contract - Singapore** Looking for a Customer Service Officer with 1+ year of call centre experience. This role is a 2 years contract, and is only available to Singaporeans at this time. **The Responsibilities**: - Follow-up with customers to ensure the issues have been resolved - Logged all the calls and report into...

  • Customer Service Officer

    2 days ago

    Singapore Volt Singapore Full time

    **Customer Service Officer - 2 Years Contract - Singapore** Looking for a Customer Service Officer with 1+ year of call centre experience. This role is a 2 years contract, and is only available to Singaporeans at this time. Salary Package: $2000 - $2800 Singaporeans Only **The Responsibilities**: - Follow-up with customers to ensure the issues have been...

  • Customer Service Officer

    4 days ago

    Singapore Volt Singapore Full time

    **Customer Service Officer - 2 Years Contract - Singapore** Looking for a Customer Service Officer with 1+ year of call centre experience. This role is a 2 years contract, and is only available to Singaporeans at this time. - Salary Package: $2000 - $2800 - Mandarin Speaker is required in order to assist with mandarin speaking clients - Singaporeans...

  • Call Centre/customer Service Officer

    1 week ago

    Singapore J P INFOTEC PTE. LTD. Full time

    **Call Centre Officer ( CCTR ) - Rotational Shift** **Below is the JD** - Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner. - Ability to understand customers’ needs and provide appropriate solutions and attention - Identify cross-sell...

  • Customer Service Officer

    2 weeks ago

    Singapore DCS CARD CENTRE PTE. LTD. Full time

    DCS Card Centre is an innovative and forward-looking payments fintech firm that provides value-added card services with the most advanced technology to our customers and partners. We offer attractive remuneration packages and reward schemes, and invite talented individuals to join our big family. We believe in empowering our people with opportunities to...

Customer Service Officer @ Control Centre

2 weeks ago

Singapore TIMES24 SINGAPORE PTE. LTD. Full time

As a Customer Service Officer, you act as the first point of contact for customers to resolve or escalate issues for resolution. You also perform administrative support to ensure smooth delivery of operations.

**Roles and Responsibilities**
- Check and monitor CCTVs for discrepancies, system issues and incidents.
- Obtain and evaluate all relevant information to escalate car park cases to the Operations or Technical teams.
- Monitor incident queues and work with operational teams to ensure escalated cases are resolved within the required service levels and customer requirements.
- Perform investigations and process refunds for customers.
- Perform administrative tasks related to customers data such as service reports etc.
- Monitor and track manpower deployment for Operations and Technical teams.

**Requirements**:

- At least GCE ‘O’ Levels or equivalent.
- At least 2 years of working experience in the customer service or call centre roles.
- Required to work rotating shifts due to 24/7 operations of control centre.
- Excellent customer service and communication skills.

Proficient in Microsoft Office tools (Excel and Word).