Core Operations

This unit head role will partner operations teams, control teams and business partners in managing the service delivery. This role will provide and instill strong management to ensure timely and quality implementation for continuous improvement in processes and system capabilities, as well as audit deliverables.

**Key responsibilities**
- Effectively manage and provide oversight of high risk third party and Citi affiliate activities. Ensuring effective risk management practices are in place for third-party relationships, adhering to Citi’s Third-Party Risk Management program
- Manage and lead the team that perform critical Core Ops Payment, Settlement and Regulatory reporting processes. Ensure all processes are executed in accordance with Citi policies and procedures, complying with statutory regulations and laws and ensure enhancement and maintenance of internal controls to reduce/control risks and to improve operations standards
- To partner various teams including products, technology, control and other support teams in-country, including ICG stakeholders and global/regional to deliver operational and business goals with paramount focus on timeliness, accuracy and control of delivering payment services. Lead industry payment related projects such as Cheque Sunset, EDP and Transfers Orders
- Streamline process and automate, work towards achieving optimum productivity and accuracy
- Responsible for timely processing of relevant invoices, cost allocation and manage accrual, expenses and provide MIS
- The unit manager is responsible for digitization strategy for the processes in these units and execution in country while collaborating with region
- Manage and optimize the resources in these units. Deliver on the planned FTE / budget. Monitor efficiency and drive productivity saves and re-engineering within the operations units and track actions through to resolution
- Take ownership for people management practices to ensure excellent employee experience in the course of the entire employee life cycle (e.g. regular team and individual dialogues, training, coaching, other development opportunities, “Voice of Employee” actions, etc.). Ensure robust talent management, succession planning and diversity plans are in place
- Handle all Audits - internal and external
- MCA, DMT reviews and control are effectively managed

**Qualifications**
- Bachelors’ degree in finance or related field with >15 years of relevant operational/product experience

**Other skills & requirements**
- Good understanding of managing large operations team, complex franchise critical processes and relevant controls
- Experience of working in a process-driven environment
- People and Project Management Skills
- Able to work independently while leading a team to deliver outcomes under time constraints
- Excellent written and verbal communication skills, especially under high pressure situations
- Meticulous and eye for detail and process improvement
- Demonstrated change management/people leadership/management
- Experience in people management, capacity planning and managing resourcing

**Personal Skills**
- Excellent interpersonal, communicate, leadership and management skills
- Strong organizational and follow-up skills and the ability to multi-task effectively in a high-volume and dynamic environment.
- Acts with integrity and accountability and demonstrate a commitment to quality and attention to detail
- Strong problem-solving skills and analytical
- Strategic thinking and Proactive, ability to use own initiative and take lead to devise creative solutions
- **Job Family Group**:
Operations - Core
- **Job Family**:
Operations Support
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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