Senior Executive/executive, Banknotes Centre

2 weeks ago

Singapore RHB Singapore Full time

Company Description

RHB Singapore is a progressive and growing financial organization. We are committed to creating a fulfilling, dynamic and engaging work environment for our team of more than 15,000 employees across locations in ASEAN.

**Job Description**:
PRIMARY OBJECTIVE:

- Provide quality and efficient customer service at all times
- Ensure accuracy and efficiency are not compromised in cash handling practices
- Comply with the Bank's policy and guidelines in cash handling practices
- Contribute to team effort by accomplishing related results as needed

KEY RESPONSIBILITIES:
**Customer Service**
- Show confidence in dealing with customers in different situations
- Create a good rapport with customers by providing a positive customer experience at all times
- Manage customers’ expectations by offering the appropriate support and/or solution

**Operational**
- Manage Singapore Dollars & foreign currencies float effectively and accurately
- Assist Teller to collect Singapore Dollar deposit and cash processing
- Perform Teller duties if the need arises
- Ensure accurate transaction validations are performed
- Maintain accurate daily cash holding balances
- Perform daily check on foreign currency stock holdings
- Other ad hoc duties assigned

**Compliance**
- Adhere to Bank / Department policy and guidelines strictly to ensure task is carried out properly

**Team Work**
- Assist colleagues to achieve team goals by offering support and advice
- Encourage and promote team work within the team

**Qualifications**:
Formal Education:

- Diploma

Preferred level of Experience:

- 2-5 years’ relevant experience in money changing or branch operations especially in remittance, cash and foreign currencies

Other skills required:

- Pleasant disposition with excellent service aptitude
- Meticulous, ability to multi-task and high integrity
- Amiable, independent, reliable, efficient, willingly to learn and able to work under pressure.

Additional Information

RHB is a dynamic organization that promotes a work culture of high performance, where its biggest asset, the RHB-ians, are continuously developed & nurtured to their fullest potential through its robust talent management practices.

At RHB, we take PRIDE in our people and our teams. Great relationships built on trust, a ‘leading it right’ environment, challenging assignments and a culture of excellence are the pillars to the dynamic and diversified workplace we call home.

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