Customer Service Team

2 weeks ago

Singapore Swish Swimming Full time

**Customer Service Administrator**
- Swish Swimming is one of the best infant/young children Swim School's in Singapore, and we are recruiting.
- We are looking for a Customer Service Administrator for our expanding swim school.
- If you are:

- Customer Service oriented
- A good team player with a strong work ethic
- Have a good head for scheduling and task management
- A sound knowledge of Microsoft / Gmail and other computer packages
- Can work reliably under pressure in an efficient and accurate manner
- Our busy and sometimes loud office (due to parents/ babies/children in the office) needs a friendly and customer focused individual with a positive, happy attitude and a smile.

**Introduction**

**Job description**
- Keep schedule up to date and take note of waitlist of clients
- Manage make-up lesson scheduling
- Update our schedule daily
- Coordinate between coaches and clients as required
- Invoicing clients using IClassPro and processing payment
- Make sure the office/shop is organised and tidy at all times
- Attend weekly staff meetings
- ** Working Hours**:

- Friday to Wednesday 8.30am - 6.30pm. Off days Wednesday and Thursday
- Saturday and Sunday working is a must no negotiating
- Salary Range
- S$2300 - $2500
- ** Skills/Qualification**:

- A Customer Service Administrator at our swim school not only has to have the technical skills, but the right personality.
- 2 years experience with office admin or in a client focused role
- High school diploma as a minimum
- A sound knowledge of Microsoft / Gmail and other computer packages
- Can work reliably under pressure in an efficient and accurate manner
- Ability to react calmly in an emergency situation
- Team Player and self - driven
- Tips for being hired by Swish Swimming
- You should have a great deal of patience as well as understanding, children can be tricky, parents can be trickier
- You should be professional at all times, and be able to have fun
- You should be good at dealing with babies, children and parents/adults
- You should have lots of energy and enthusiasm.
- If you think this meets your work criteria then Swish would like to meet you to join our growing team.

I look forward to hearing from you if you believe this is for you

Michelle Testar

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