Senior Gateway Agent

Enter the introduction paragraph(s).

**Responsibilities**:

- ** Maintain Operational Excellence**:

- Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo
- Initiate, prepare, process and assemble all required documentation for air, LCL or FCL shipments
- Ensure documentation is accurately processed, distributed and released to the carrier, customers and agents in a timely manner
- Execute/Coordinate tasks and mentor others on how to execute the consolidations to meet all SOP requirements
- Create, maintain, and update shipments in Navisphere, ensuring accurate data
- Coordinate and problem-solve on complex consolidations
- Coach and train others
- Ensure a high-level of data integrity within the shipments
- ** Facilitate Relationships**:

- Communicate clearly, timely, and effectively with CHR offices, Agents, and Outside Vendors
- Promote a positive working relationship for all team members
- Act as a resource and expert to the department, branch, and network on consolidation requirements & process initiatives
- Monitor consolidation trends and its impact to our processes and operations
- ** Other Activities**:

- Ensure SOPs are maintained and adhered to
- Make recommendations to improve or implement technology solutions to recognize efficiencies and improve net revenue
- Other duties or responsibilities as assigned according to the team and/or country specific requirements

**Required Qualifications**:

- High school diploma or GED
- Minimum 3-5 years of Global Forwarding industry experience
- Advanced proficiency in Microsoft Office Suite of programs

**Preferred Qualifications**:

- Associate’s or bachelor’s degree from an accredited college or university
- Knowledge or coursework in Supply Chain, Logistics, or International Business
- Strong prioritization, multi-tasking skills, and high level of flexibility as priorities and needs change daily
- Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
- High level of attention to detail
- Ability to work in a fast-paced and deadline-driven office environment
- Proactive, ambitious, hardworking, and analytical mindset
- Values a diverse and inclusive work environment

**Equal Opportunity and Affirmative Action Employer**

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

**Why Do You Belong at C.H. Robinson?**:
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.