Sr Director

4 days ago

Singapore HERE Technologies Full time

What's the role?:
As the Sr Director of Professional Services (PS) APAC, you will own the PS revenue/profitability targets (P&L) in the region, aligning directly with the Sales SVP/GM and the VP, Global Professional Services. You will be responsible for delivery and expansion in the region. You are a leader with a passion and experience for growing world class, high-performance teams and successfully delivering innovative professional services to customers.

You will lead a highly focused team of specialized experts across APAC. They work as part of a highly matrixed, cross-functional team in close partnership and collaboration across Sales, Professional Services, Product, Customer Success, and Delivery teams including expanding into the wider partner ecosystem.

Your main responsibilities include
- Managing all aspects of APAC professional services business including revenue, pipeline, bookings, profitability, utilization and customer satisfaction
- Leading and overseeing the professional services team, including recruitment, training, development and performance management
- Developing a strong competency and staying up-to-date on HERE products and services offerings and related technologies
- Becoming a trusted advisor by developing and selling innovative solutions that address customer pain points and achieve desired business outcomes
- Conducting PS led customer interactions to promote and sell current services portfolio including, advisory/consulting, implementation and data services
- Contributing to, promoting and growing new portfolio additions, including managed services and educational services
- Managing customer relationships and ensuring satisfaction with delivery of services
- Developing and executing on strategies to grow the professional services business and increase revenue
- Interfacing closely with PS Operations and Resource Managers to secure and prioritize resources.
- Working closely with Sales teams to identify new business opportunities to accelerate market uptake of HERE products and services
- Cultivating business in target markets including India, Japan, Korea, Oceania, SEA and expansion into China
- Playing an important role in the HERE APAC Leadership Team, working closely with the GM, sub-regional leaders and supporting functions. In effect, the role is like dual citizenship (Global PS/S&S and APAC region)
- Collaborating with other regional leaders and global teams on new portfolio offerings, best practices, knowledge sharing and project execution
- Communicating regularly with VP, Global Professional Services on key performance indicators, management related topics, and customer opportunities and project

Who are you?:
You have a proven track record of success in managing and growing professional services teams, as well as a strong background in solution selling, customer relationship management and project delivery.You also possess the following skills, competencies and work experience
- A degree in Business, Engineering or related fields
- 20+ years of total experience with at least 12 years of applicable experience in professional services and at least 3 years in a leadership role.
- Validated experience in managing professional services delivery for a software company, SaaS preferably but also Systems Integrators or Consulting firms.Experience with Location technology is advantageous, though not a must have.Experience working with the Automotive sector is a plus.
- Proven track record of growing a business. Developing a strong strategy and competitive advantage and consistently hitting delivery milestones, financial targets, and customer satisfaction goals.
- A successful track record of working effectively in a highly matrixed and fast-growing organization in APAC, growing services revenues, while continuing to improve operational excellence (high utilization, meeting margin targets, focus on quality, customer satisfaction, etc.)
- Validated experience in developing leaders and building and managing a high-performance teams that have built successful and profitable consultative relationships with key influencers in companies spanning a broad array of industries.
- Excellent strategy development and problem-solving skills as well as business development focus and experience (e.g., relative to new products, services, and go-to-market approaches), while possessing a broad level of technology understanding and substantial operational and financial acumen.
- Significant experience running or overseeing multi-million-dollar projects.
- Proven ability to develop customer relationships, understand their businesses, and develop a shared vision for accelerating their business success with HERE.
- Demonstrated success engaging at CxO levels.
- Ability to strategically travel across APAC Region (~25-30%)
- Excellent communication skills in English. Proficiency in any other regional language will be a plus.

HERE is an equal opportunity employer. We evaluate qualified applicants wi

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