Director of Hotel Training

**Job no**: 500593

**Work type**: Full Time

**Location**: Marina Bay Sands

**Categories**: Hotel - Management

**Core Leadership Competencies**
- **_Change Management_**_ -_ Generates activity and seeks new challenges to improve work performance. Demonstrates an optimistic outlook and recovers quickly from failure.
- **_Decision Making_**_ - _Makes sound decisions quickly under pressure. Takes calculated risks based on adequate information and analysis. Makes rational, balanced judgments on the basis of available information.
- **_Managing the Work of others_**_ -_ Works with an orientation to the future. Sets clear, appropriate, and well defined, quality objectives. Encourages others to comply with legal and personal obligations. Plans while taking into account change and possible difficulties. Provides teams with clear direction and keeps them focused on tasks. Actively supports autonomy and empowerment through appropriate delegation of work. Sees projects through to completion; ensures key objectives are met.
- **_Motivating and Influencing Others_**_ -_ Creates a climate of teamwork by encouraging harmony, co-operation and communication. Cares for others by monitoring their well-being; Inspires a positive attitude to work among subordinates and persuades others so that they can adjust their positions and readily gains agreement and support from others. Respects the contributions of others.
- **_People Development_** - Encourages a culture of continuous personal and worked-related improvement through own actions and ensures learning from successes and failures. Guides and coaches team members. Passes on personal expertise and draws on the diverse backgrounds, skills and knowledge of people while defining and reinforcing standards and appropriate behaviour.
- **_Problem Solving_**_ - _Reconciles conflict and probes for information for more in-depth relevant information for decision-making. Analyses numerical data and relevant sources of information in order to draw appropriate conclusions and check facts to establish causes and effects. Produces new ideas and a range of solutions to meet the demands of the situation.
- **_Time and Task Management_** _- _Manages time effectively and shows punctuality; completes tasks on time; structures work activities in a systematic way; respects and follows company policies; shows organizational commitment; ensures safety at the workplace. Shows receptiveness to being managed and co-operates willingly; demonstrates detailed job knowledge, manual ability and technical expertise in one’s own area.
- **_Integrity_** _- _Acts consistently in accordance with clear ethics and values and models high standards of behaviour for others through one's own actions; maintains confidentiality and upholds agreements made with others; able to relate to people from different cultures; and maintains a balance between work and personal life so neither affects the other negatively.

**Main Duties and Scope of Role**
- Directly manage the operating unit under his/her scope.
- Manage and mentor the team to achieve KPI’s relating to financial goals, guest satisfaction, internal quality assurance and Forbes 5 Star rating, as well as Team Member satisfaction
- Liaise with supporting departments to support brand standard achievement in their respective areas
- Review department training manuals/plans and specific operating procedures to ensure maximum standards and efficiencies are achieved and maintained
- Ensure all hotel departments have a robust and complete 90 day onboarding program
- Responsible for creating and maintaining a robust Quality Assurance program for all areas of the hotel and eventually the entire Integrated resort.
- Present monthly quality assurance statistics and trends to stakeholders.
- Responsible for creating and implementing a program that monitors guest feedback and implements corrective measures that drive service excellence.
- Ensure training plans in place match the needs of Team Members with a wide range of skills languages and cultures and that the housekeeping team is well trained and knowledgeable in all aspects of standards/service delivery to ensure guests expectations are in turn having a positive impact on guest feedback
- To ensure that the transformation of Marina Bay Sands Hotel Towers “Luxury Base & Luxury Base Suites aka Luxury Hotel” is executed and maintained
- To ensure that all appropriate personnel are trained in the relevant PMS systems and that these systems are used effectively.
- Coordinate and conduct regular inspections of buildings to ensure strict compliance with government, fire, safety regulations and license requirements are adhered to, if not recommend and/or take action to ensure compliance
- Identify, review and facilitate continuous training programs for employees on new operational techniques to increase productivity, maximize revenue or enhance guest service
- Support Marina Bay Sands/Las Vegas Sands Sustainability initi