
Patient Service Associate
2 days ago
As a Patient Service Associate in Urgent Care Centre (UCC), you will be responsible for the delivery of friendly and efficient customer service and creating a warm and welcoming atmosphere for all internal and external customers / patients. The key aim of the role is to provide excellent patient care and satisfaction, and also to contribute to the smooth operations of the hospital.
The accountabilities include:
- Ensure department’s operational readiness. Ensure that workstations are kept tidy and clean at all times. Ensure sufficient stationery stock is maintained in the department.
- Assist with smooth patient journey including:
- Registration of patients, and updating of NOK contacts
- Attending to and managing patients’ enquiries
- Assisting with admission process, which includes financial counselling and monitoring of bed request status
- Discharging of patients which includes system discharge, scheduling of appointments and payment collection.
- Providing value-added value services that contributed to the smooth operations of the department and overall staff and patient satisfaction.
- Ensuring accurate and timely registration and promote the usage of self-help kiosk.
- Provide administrative assistance in the daily operations and department events.
- Perform any other ad-hoc duties and responsibilities that may be assigned from time to time.
**Requirements**:
- Minimum GCE “O” Levels qualification or equivalent.
- Proficient in computer skills (Microsoft Office), handling multiple systems such as SAP will be an advantage.
- Team player with good communication, customer service and interpersonal skills. Ability to speak a second language will be an advantage.
- Able to multitask and work in a fast-paced environment.
- Working schedule: 5 days’ work week (Monday to Sunday, inclusive of Public Holidays), on 3 rotating shifts (morning, afternoon and midnight).
- *Only Singaporean and Singapore PRs may apply._
**Job Type**: Contract
Contract length: 24 months
**Benefits**:
- Additional leave
- Employee discount
- Parental leave
Schedule:
- Holidays
- Night shift
- Shift system
Supplemental pay types:
- 13th month salary
- Performance bonus
Work Location: In person
-
Intern, Patient Service Associate
2 weeks ago
Queenstown, Singapore National University Polyclinics Full timeBeing the Patient Service Associate intern, you will have the opportunities to coordinate and execute initiatives and tasks to increase patients’ adoption of digitalisation platforms, including self-management of health services via OneNUHS App. Additionally, you will play an active role in patient engagement and education and contribute to nationwide...
-
Patient Service Associate
1 week ago
Queenstown, Singapore National University Hospital Full time**Job Purpose** Patient Service Associate is to manage and provide frontline patient services such as patient admission, in-flight / discharge billing consultation, modes of payment consultation, general enquiries handling, birth registration and cashiering. - **Duties and Responsibilities** - Primary duties and responsibilities (80%) - Pre-Admission...
-
Patient Service Associate
1 week ago
Queenstown, Singapore National University Hospital Full time**Patient Service Associate** **Specialist Outpatient Clinics** **Job Purpose** As a Patient Service Associate, you will deliver friendly, efficient customer service and build positive relationships by creating a warm and welcoming atmosphere for all patients. You are the key personnel in helping patients navigate through our healthcare systems, resolve...
-
Senior / Patient Service Associate
5 days ago
Queenstown, Singapore Alexandra Hospital Full timeAs a Senior Patient Service Associate, you should possess a friendly and proactive customer service, to anticipate customer needs and reach out to them. The key aim is to provide warm welcome and excellent service for all internal and external customers at all time. You will be responsible for the following: - Attend to all matters related to the main...
-
Patient Service Associate
2 weeks ago
Queenstown, Singapore Alexandra Hospital Full timeAs a Patient Service Associate, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers / patients, with the key aim of providing excellent patient care and satisfaction. **Duties & Responsibilities** - Ensure clinic’s operational readiness - Register patients and book...
-
Patient Service Associate
7 days ago
Queenstown, Singapore Elitez and Associates Full timePerform registration and screening of patients - Perform accurate billing and timely collection of payments - Comply to clinic facilities readiness - Assist clinicians and/or therapists during clinic consultation. - Provide proper care and coordination and coordinate first/follow-up appointments for patients. - Manage wait time and keep patient updated in a...
-
Senior Patient Service Associate
2 days ago
Queenstown, Singapore Alexandra Hospital Full timeAs a Patient Service Associate in our wards, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers / patients, with the key aim of providing excellent patient care and satisfaction. **Duties & Responsibilities** - Handle admission, discharge and transferring of patients...
-
Patient Service Associate
3 days ago
Queenstown, Singapore Alexandra Hospital Full timeAs a Patient Service Associate in Urgent Care Centre or Ward, staff will be responsible for the delivery of friendly and efficient customer service and creating a warm and welcoming atmosphere for all internal and external customers/ patients. The key aim of the role is to provide excellent patient care and satisfaction, and to contribute to the smooth...
-
Patient Service Associate
2 weeks ago
Queenstown, Singapore National University Hospital Full time**1. Job Purpose** The jobholder is responsible to the Nurse Manager/Ops Executive in performing all administrative and operational duties using specific knowledge of medical terminology and hospital procedures to achieve patient service quality. **2. Duties and Responsibilities** - **Primary Responsibilities and Duties (80%)** - Admission/ Discharge/...
-
Patient Service Associate
2 weeks ago
Queenstown, Singapore Alexandra Hospital Full timeAs a Patient Service Associate in Urgent Care Centre or Ward, staff will be responsible for the delivery of friendly and efficient customer service and creating a warm and welcoming atmosphere for all internal and external customers/ patients. The key aim of the role is to provide excellent patient care and satisfaction, and to contribute to the smooth...