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Customer Service Admin

2 weeks ago

Ang Mo Kio, Singapore SG Car Choice Pte. Ltd. Full time

_Position: Customer Service cum Admin Assistant_
- Salary Range: $1,800 - $2,600_

**Responsibilities**:

- Schedule appointments for installations at customers' homes.
- Achieve targets set for arranging appointments.
- Plan, set, and arrange routes by region/area for weekly installation and servicing schedules.
- Attend to customer inquiries and complaints, ensuring closure of all cases.
- Send out reminders and confirmations to customers regarding installation and servicing.
- Perform ad hoc administrative tasks as assigned by the General Manager.
- Provide basic solutions to customers over phone calls to rectify issues. If the issue cannot be resolved over the phone, arrange for a technician to visit and resolve the case, ensuring closure.
- Encourage customers to leave positive reviews on our purchase and social platforms.

**Requirements**:

- Strong organizational and planning skills.
- Excellent communication and customer service skills.
- Ability to handle and resolve customer complaints effectively.
- Proficiency in using scheduling and administrative software.
- Ability to work independently and as part of a team.
- Positive attitude and proactive approach to problem-solving.
- "O" Level and above or equivalent

**Job Types**: Full-time, Permanent

Pay: $1,800.00 - $2,600.00 per month

Schedule:

- Monday to Friday

**Experience**:

- customer service line: 1 year (preferred)

Work Location: In person