
Service Coordinator
1 week ago
4 years exp
**Roles & Responsibilities**
- To handle all incoming enquiries which includes providing quotations to customer, follow up for work order, placing orders with contractors, follow-up on service appointment and ensuring issuance of TDO and billing as soon as job is completed.
- Responsibility encompasses sourcing for best possible price from various contractor/suppliers.
- To assist the Service Executive in all aspect of customers development and support.
- Close liaison with various departmental heads and to feedback information received as regards customer’s complaint if any, providing updating of service status and area of troubleshooting.
- Liaison with the Administration Department to ensure proper documentation for billing and costing of completed service jobs.
- Work closely with store to ensure reservation, collection of goods for servicing.
- On site survey and troubleshooting to access scope of repair/service required. This includes listing of work scope as well as parts requirement.
- Ensuring the smooth flow of documentation in the Service Department.
No information added.
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