[hybrid] Manager, Client Relationships
1 week ago
**About the Role: -**_
**1) Client Servicing, Upselling & Retention (80%)**: You will take the primary responsibility of maintaining positive relationships with existing Piloto Asia clients, ensuring their satisfaction and retention. Regular engagement is expected with the goal of upselling and generating referrals.
Your core responsibilities are;
A - Regular Interaction: Meet up key accounts face-to-face to address their reservations & ensure renewal. Drive a successful referral program and upselling program towards agreed financial target
B - Cultivate Client Relationships: Exceptional after-sales service & positive onboarding experience
C - Record Keeping: Maintain records from client engagement and share relevant insights with marketing & operations team
D - Timely Responses: Respond to client inquiries promptly and professionally.
**2) Sales Support (20%)**: As part of the wider business development team, you will help support and convert new customers as and when face-to-face meeting is required. You will also work closely with Singapore-based partnership manager on administration to facilitate partners onboarding.
- **What this role offers: -**_
1) Direct revenue impact: You will be part of a business development team driving company top-line income. You will also have direct impact with the company’s marketing strategies with a support team.
2) Extreme ownership and autonomy: In this high growth team, you are expected to follow-through and drive for excellence. Every member is responsible for his/her own area and results.
3) Impact on company strategy: As an early member of a fast-growing team, you would have direct participation in the company’s growth strategy and the opportunity to deploy your ideas.
- **Core Requirements: -**_
1) Your background: Proven 5 years+ of work experience as a B2B/corporate accounting servicing, sales associate or similar role. You shall possess direct understanding or first-hand experience in contact with customers, preferable from insurance, corporate banking, corporate secretarial companies, accounting firms, co-working spaces, business centres, law firms, software providers or related field.
2) Your mentality: You have a strong growth focus and a positive mentality, passionate in building good relationship with people. Reliable, self-motivated and able to work independently without close supervision. You are part of a small team and strong involvement is expected across functions.
3) Your qualification: Proficient in spoken and written English and Chinese. Ability to communicate in Bahasa will be added advantage. High integrity in handling private and confidential information.
Pay: From $6,000.00 per month
**Benefits**:
- Flexible schedule
- Health insurance
- Professional development
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Commission pay
- Performance bonus
- Yearly bonus
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