Relationship Management Director

**Are you ready to make an impact at DTCC?**

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

**Pay and Benefits**:

- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Pension / Retirement benefits
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

**Why you'll love this job**:
Being a member of Chief Client Office, the Relationship Management Director will be responsible for all client relations for DTCC with high profile Investment Managers, Brokers, Banks and IMO's in the financial services industry, growing the businesses and driving revenue. The Relationship Manager is the Voice of the Client and a trusted advisor who is responsible for overall customer satisfaction and ensuring optimization of customer use of Company services. The incumbent will also be DTCC's point of contact for participation in industry organizations, panels, as well as DTCC advisory boards and panels.

**Your Primary Responsibilities**:

- Aligned to a specific business and/or client segment and responsible for build and maintain client relationships to ensure customer satisfaction, loyalty, and retention, while also seeing opportunities to optimize use of our services (lead generation).
- Deliver proactive account management, including but not limited to understanding client goals and objectives, implementing a strategic relationship process, and deepening existing relationships.
- Build and drive strategic account plans aligned to each client's organizational goals and objectives.
- Prepare and implement successful in-person and/or virtual client meetings to explain new products/services, ensure satisfaction with existing products/ services, and to review account plans.
- As applicable, actively participate in new product initiatives, compliance, risk management, technology and innovation meetings and collaborate effectively across all levels of the organization.
- Credibly position DTCC product and service offerings in the context of financial services industry trends & changing technology landscapes.
- Drive revenue growth with handled accounts for new services or optimizing use of existing products & services by generated high quality leads for the sales team and supporting the sales cycle.
- Meet or exceed performance goals pertaining to client retention, client satisfaction, growth, and profitability.

**Additional Qualifications**:

- Minimum of 10 years of related experience
- Bachelor's degree preferred or equivalent experience
- Proven ability to provide appropriate coaching, feedback and resources to develop team to the fullest potential
- Willingness to travel to top tier accounts
- Established track record for delivery in a sales and account management role (3-5 years)
- Excellent understanding of solution selling and sales process
- Proficiency in use of CRM tools (e.g. Salesforce), including quality written call reports, capturing key contacts and account plan strategies.

DTCC safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide. From where we stand, we can anticipate the industry’s needs and we’re working to continually improve the world’s most resilient, secure and efficient market infrastructure. Our employees are driven to deliver innovative technologies that improve efficiency, lower cost and bring stability and certainty to the post-trade lifecycle.

DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.

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