Technical Account Manager, Cloud Customer Experience

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.

Minimum qualifications:

- Bachelor’s degree in Computer Science, Engineering, related technical field, or equivalent practical experience.
- 5 years of experience in a customer-facing role interfacing with stakeholders, driving customer technical implementation, or transformation programs.
- Experience working across business units internally and at enterprises.
- Experience translating business requirements into technological solutions.

Preferred qualifications:

- Experience supporting customers in one of the following: cloud operations (e.g., launch and capacity planning, product release management), technical support, escalation management, IT consulting.
- Ability to travel domestically and internationally 25% of the time, as needed.

**About the job**:
Our Professional Services Organization in Google Cloud delivers product and implementation expertise to our strategic customers to help them get the most out of their Google Cloud investments.

As a Technical Account Manager (TAM), you will help customers successfully adopt Google Cloud products. Your day-to-day work will involve driving success for Google's most critical customers.

You will lead the successful adoption of Google Cloud at enterprise organizations, guiding them through the strategic and technical facets of their Cloud transformation journey. You will manage the successful delivery of Professional Services engagements to drive customer adoption of Google Cloud services. You will regularly engage with diverse stakeholder groups, including executives of large enterprises and a cross-functional and geographically dispersed team.

In this role, you will effectively communicate at all levels of the organization. You will also travel domestically and internationally approximately 25% of the time.

Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology - all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

**Responsibilities**:

- Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.
- Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple workstreams and teams to maintain customer momentum.
- Develop strategic relationships with stakeholders to understand a customer’s business and develop strategic roadmaps. Lead quarterly business reviews and executive sessions to better understand business and technical needs.
- Plan for customer events and launches, partnering with Support, Engineering, and Site Reliability Engineering to ensure customer success during critical moments. Work with customers and support to guide issues/escalations to resolution.
- Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate cloud adoption.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.