Technical Director

1 day ago

Singapore ALIBABA CLOUD (SINGAPORE) PRIVATE LIMITED Full time

1. Act as a customer advocate, provide proactive services to improve health and stability of customer’s on-cloud IT operational health in assigned accounts, as part of Alibaba cloud enterprise support plan.

2. Brings to the customer is successful operation, and hence realization of value of Alibaba cloud products.

3. Focus on increasing customer satisfaction, reducing support costs, and providing awareness needed around product improvements.

4. Understand the customer’s relevant business challenges while functioning as a trusted advisor for “best practices” and drive further adoption of Alibaba cloud solutions in assigned accounts.

6. Coordinate with the Account Management, support, consulting, and engineering teams in Alibaba cloud, to ensure technical queries are addressed, in a timely manner, to meet the project timelines and requirements.

7. Deep understanding of the products, and technologies involved, to help assigned accounts avoid issues, mitigate risks and manage changes and incidents.

Required Qualification

1. More than 10 years’ experience working in complex enterprise IT environments in consulting, support, account management roles

2. Able to demonstrate ability and experience in customer-facing positions as a technology consultant

3. Excellent communication skills, teamwork experience, professionalism and learning ability.

4. Must be agile and able to adjust quickly to many different situations and challenges, strong ability to withstand pressure and execution, and can accept a certain frequency of travel.

5. Language proficiency in both English and Mandarin on written and verbal communication skills is a must

6. Familiar with Windows, Linux operating system and DNS, AD, etc., with more than 8 years of system management / network / troubleshooting experience.

7. Familiar with one or more of data management technologies.

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