Service Associate

7 days ago

Singapore Shangri-La Hotels Full time

At Shangri-La Singapore we are a heart-warming family. We share something powerful - our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.
Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.
We are looking for a Guest Service Officer for Serviced Apartment, to join our team
The Guest Service Officer - Front Office provides Front Desk and Guest Relations related guest services in accordance with the objectives, performance and quality standards established by Shangri-La Hotels & Resorts and the hotel.
**Key Responsibilities**:
Guest Experience & Service Excellence
Collect, record, and act on guest preferences to enhance satisfaction.
Serve as a role model in delivering delightful guest interactions.
Obtain and respond to guest feedback promptly, escalating when necessary.
Ensure professional and attentive handling of all guest interactions.
Arrival & Departure Operations
Room arrival guests and explain in-room facilities.
Execute check-ins, check-outs, and cashiering functions accurately.
Prepare daily for arrivals and departures, ensuring zero balance on folios.
Promote hotel revenue through upselling and handling walk-ins.
Operational Standards & Coordination
Maintain reception counter and lobby cleanliness.
Manage traffic flow in the driveway and coordinate with Bellman.
Liaise with departments for guest logistics and amenities.
Prepare guest letters for maintenance or repair work.
Update daily newspapers and guest amenities lists.
Administrative & Reporting Duties
Print and follow up on trace reports.
Ensure proper handover to Security Officer for late arrivals/departures.
Prepare cashiering reports in line with hotel procedures.
Safety, Security & Confidentiality
Adhere to health, safety, and security protocols.
Maintain confidentiality of guest information.
Follow key control policies to ensure guest security.
**Key Requirements**:
Minimum 1 year working experience in hospitality/service related industries
Pleasant disposition with service mindset
Ability to speak more than 2 languages is a bonus

  • Service Associate

    4 days ago

    Singapore Shangri-La Group Full time

    Join to apply for the Service Associate - Housekeeping (Room Attendant)role at Shangri-La Group Join to apply for the Service Associate - Housekeeping (Room Attendant)role at Shangri-La Group Get AI-powered advice on this job and more exclusive features. At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care...

  • Service Associate

    7 days ago

    Singapore Shangri-La Group Full time

    Service Associate - Guest Service Officer Join to apply for the Service Associate - Guest Service Officer role at Shangri-La Group Service Associate - Guest Service Officer Join to apply for the Service Associate - Guest Service Officer role at Shangri-La Group Get AI-powered advice on this job and more exclusive features. At Shangri-La Singapore...

  • Service Associate

    15 hours ago

    Singapore beBeeService Full time $48,000 - $62,000

    Job Title: Service AssociateWe are seeking a highly skilled and customer-focused professional to join our team. As a Service Associate, you will be responsible for delivering exceptional service to our guests in a fast-paced environment.Key Responsibilities:

  • Service Associate

    4 days ago

    Singapore Citi Full time

    Join to apply for the Service Associate role at Citi 3 days ago Be among the first 25 applicants Join to apply for the Service Associate role at Citi Get AI-powered advice on this job and more exclusive features. The Service Analyst 1 is an entry-level position responsible for executing day to day customer service activities, while ensuring adherence to...

  • Sales Associate

    2 weeks ago

    Singapore HOME SERVICE & SOLUTIONS ENTERPRISE Full time

    Looking for Sales Associate **Responsibilities**: 1. End-to-end operations of a retail stores. 2. Driving the store's sales performance and service performance. 3. Oversees the order fulfilment processes for customers. 4. Develop service operations that better suits customers as they are customer facing role. 5. Demonstrate effective communication...

  • Service Associates

    2 days ago

    Singapore THE FORAGE CAFE PTE. LTD. Full time

    This position reports to the Floor Manager. Service Associates will need to prepare drinks, serve foods and provide customer service. Service Associate work in a team-oriented environment with other service crew staff members. To be involved in: 1. Interact with customers & respond to customer enquiries 2. Maintaining stock & inventory and notifying...

  • sales associate-

    1 week ago

    Singapore Navy Exchange Service Command Full time

    Job Description - SALES ASSOCIATE - (SINGAPORE) - RPT CY)Job Number: CY Primary Location: Organization: MUST BE SOFA (STATUS OF FORCES AGREEMENT) SPONSORED IN ORDER TO APPLY. THIS POSITION IS NOT OFFERING SOFA SPONSORSHIP. Job Summary: As a sales associate, you will be the face of our company. You will highlight our brand and image while contributing to...

  • Customer Service Associate

    1 week ago

    Singapore beBeeCustomer Full time $2,000 - $3,000

    Job Title: Customer Service AssociateWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Associate. In this role, you will have the opportunity to work with customers and provide them with an exceptional shopping experience.As a Customer Service Associate, your key responsibilities will include:Providing...

  • Customer Service Associate

    7 days ago

    Singapore beBeeRetail Full time $3,000 - $4,500

    Customer Service Associate Job DescriptionThis role is ideal for those who enjoy working in a fast-paced environment and are looking to grow their career in retail.The primary responsibility of the Customer Service Associate is to ensure that customers have an excellent shopping experience by providing assistance with their queries, locating products, and...

  • Service Associate

    15 hours ago

    Singapore beBeeService Full time $3,500 - $5,500

    Food and Beverage Service AssociateDeliver exceptional customer-focused service through adherence to InterContinental Hotels Group Policies and Procedures.Key Responsibilities: