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Service Associate

3 weeks ago

Singapore Shangri-La Group Full time

Service Associate - Guest Service Officer

Join to apply for the Service Associate - Guest Service Officer role at Shangri-La Group

Service Associate - Guest Service Officer

Join to apply for the Service Associate - Guest Service Officer role at Shangri-La Group

Get AI-powered advice on this job and more exclusive features.

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.
Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.
We are looking for a Guest Service Officer to join our team
Key Responsibilities

  • Greet guests upon arrival and assist with the check-in process
  • Handle check-out, process payments, and address any billing inquiries
  • Creates a positive and highly motivated working environment that promotes and develops teamwork, guest care and respect amongst colleagues
  • Builds relationships with guests to delight and gain loyalty
  • Address guest concerns or complaints promptly and ensure satisfaction
  • Coordinate with other hotel departments to resolve issues
Key Requirements
  • Minimum 1 year's experience in a similar capacity within hospitality industry
(Not translated in selected language)

Seniority level

  • Seniority level

    Associate

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Management and Customer Service

  • Industries

    Hospitality, Travel Arrangements, and Food and Beverage Services

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