Incident Problem Management

**About BCS** BCS is NETS’ wholly owned subsidiary, and is an entity within the NETS Group. It manages and operates clearing and payment infrastructure for the Singapore Automated Clearing House, including Fast And Secure Transfers (FAST), Inter-bank GIRO (IBG), Cheque Truncation System (CTS), and provides services for PayNow and SGQR Central...

**About the Role**: You will be working closely with one of our major client in the mining industry and will be based in Singapore. You will be working to help our client operationalize the incident and problem management processes for the Asia Pacific customer services delivery. Although this role is dedicated to this client, you may also have exciting...

About the job Major Incident & Problem Manager Key Highlights: Opportunity to work with a dynamic, industry-leading company Responsibilities: Major Incident Management: Lead the response to major incidents, coordinating teams to ensure timely resolution and clear communication with stakeholders. Act as the central point of contact during incidents,...

Incident Manager Smart IMS is a leading provider of information technology solutions, offering a wide range of services to businesses worldwide. With a strong focus on innovation and customer satisfaction, we help organizations streamline operations, improve efficiency, and achieve their strategic goals. We are currently looking for an Incident Manager to...

**Make an Impact by**: - Qualifying problem cases. - Performing root cause analysis. - Suggesting work around or permanent fix. - Process related responsibilities (e.g. ISO). - Perform audits and critical problem investigations as required by the organization. - Leading a team of problem managers and analysts. - Using analytics tools in making data driven...

BCS is NETS’ wholly owned subsidiary and is an entity within the NETS Group. It manages and operates clearing and payment infrastructure for the Singapore Automated Clearing House, including Fast and Secure Transfers (FAST), Inter-bank GIRO (IBG), Cheque Truncation System (CTS), and provides services for PayNow and SGQR Central Repository. **Position...

**Responsibilities**: - Work with Technology & business leaders to understand the impact of problems. - Work throughout the entire organization, leveraging other resources for knowledge, skills, and assistance in the diagnostic process. Responsible for coordinating all aspects of problem diagnosis and resolution. - Maintain an overview of the problem queue,...

Manages technology incidents impacting group businesses. - Work with relevant business & technology group/units to comply with the Incident and Problem Management processes and procedures, to facilitate and improve incident recognition, logging, assignment, tracking, status notification, escalation, documentation, and management reporting in full compliance...

**Key Responsibilities** - Manages technology incidents impacting group businesses. - Work with relevant business & technology group/units to comply with the Incident and Problem Management processes and procedures, to facilitate and improve incident recognition, logging, assignment, tracking, status notification, escalation, documentation, and management...

Overview We are looking for a proactive and experienced Incident Manager to lead and coordinate the resolution of critical technology incidents affecting the bank's business operations. This role requires end-to-end ownership of major incidents, with a strong focus on minimizing service disruption and ensuring high-quality incident documentation, reporting,...