Mt - Incident Manager

2 weeks ago

Singapore SMART INFORMATION MANAGEMENT SYSTEMS PRIVATE LIMITED Full time

Incident Manager

Smart IMS is a leading provider of information technology solutions, offering a wide range of services to businesses worldwide. With a strong focus on innovation and customer satisfaction, we help organizations streamline operations, improve efficiency, and achieve their strategic goals.

We are currently looking for an Incident Manager to be the key focal point for the client experience and be responsible for speedy and satisfactory conclusion restoring complex/major production incidents.

**Responsibilities**:

- Ensure Incident and Problem Management processes continue to meet ITIL best practice standards, Service Level Agreements, and the needs of the organization.
- Manage problem investigations through to conclusion, ensuring that root cause is identified, documented, and resolved
- Establish and implement effective analytical practices to provide critical MI and reports on operational performance.
- Identify gaps between their output and business requirements.

**Requirements**:

- ITIL certified
- Familiar with supporting Desktop End User Services, Infrastructure, Banking Applications and Operations.
- Familiar with banking and payments projects

Additional Information:

- Location: HarbourFront
- Working hours: Monday to Friday, 9 am to 6 pm.
- Competitive salary commensurate with experience, with above market medical coverage / insurance.

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