
Customer Success Manager, Singapore
21 hours ago
**Role Summary**:
As our Customer Success Manager in our Singapore office, you will help shape our Customer Success team for our South East Asia operations as you leverage the process, documents and best practices we’ve developed at our headquarters. You will provide customer support, new customer training and onboarding support to our customers, while collaborating closely with our internal cross-functional teams.
**What are your Responsibilities?**:
- Point of contact for assigned customer portfolio, with accountability for customer engagement and retention
- Interface with customer leadership regularly, leading discussions navigating the relationship to support platform adoption and usage
- Deliver training, analytics, insights, and best practices to customer teams
- Partner with customers to understand their business goals, competitive landscape, and build strategic engagements to demonstrate the value of our data and platform
- Be a strategic expert on mobile insights, app store optimization, and much more
- Drive overall customer satisfaction to expand customer engagement and increase the likelihood of retention and growth
- Excellent ability to manage customer relationships, especially sensitive issues and effectively problem solve
**Who you are?**:
- Experience in Customer Success management or client-facing consulting or analyst positions
- Experience working for SaaS-based companies
- Strong ability to create, build and leverage relationships and effectively interface with executive-level client leadership
- Strong analytical skills - comfortable using Excel for data analysis
- Experience managing business strategy and plans to drive growth
- Excellent listening, presentation, and written and verbal communication skills
- Effective time management skills; ability to prioritize, delegate and meet deadlines
**About Sensor Tower**
Sensor Tower cultivates responsibly sourced market intelligence that provides visibility into the trends shaping the global digital economy. Our customers use these insights to help them make better business decisions.
**Why Sensor Tower?**
Our flexible work environment allows employees to live in greater connection with the people, places, and activities they love
Our benefits for full-time positions include:
- Flexible time off so employees can shape their time away from work.
- Health and wellness stipend to achieve and maintain a healthy lifestyle through physical and mental fitness.
- Monthly internet stipend and a one-time $500 home office stipend.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, and veteran status. We will consider qualified applicants with arrest and conviction records. If you have a disability or special need, please do not hesitate to let us know and we'll do our best to accommodate.
LI-Remote
-
Customer Success Manager, Singapore
2 weeks ago
Singapore HackerOne Full timeThe **Customer Success Manager, APAC** is responsible for customer relationships and works with customers by leading, coordinating and monitoring the success of their programs. Customer Success Manager have a dedicated portfolio of accounts which they manage throughout the lifecycle from onboarding through renewal. They are also responsible for gathering...
-
Customer Success Manager, Singapore
2 weeks ago
Singapore Fitch Solutions Full timeCustomer Success Manager, Singapore **Requisition ID**:48008 **Business Unit**:Fitch Solutions **Category**:Customer Success **Location**:Singapore, SG **Date Posted**:Apr 25, 2025 **Fitch Solutions is currently seeking a Customer Success Manager based out of our Singapore office.** - Fitch Solutions is a leading provider of insights, data and...
-
Customer Success Manager
1 week ago
Singapore Checkmarx Full timeOur Customer Success Manager (CSM) are critical to our relationships with our customers. They are responsible to ensure that our customers are successfully onboarded, maximize their utilization of Checkmarx solutions, and continue to renew their licenses year-on-year. CSMs are highly motivated and skilled customer relationship builders who drive adoption of...
-
Customer Success Manager
1 week ago
Singapore PERSOLKELLY Singapore Full timeResponsibility: - Act as the internal voice of the customer, regularly check with management on how the company services benefits the customer - Deep understanding of customers projections in the year - Lead the renewal process for customers - Reduce churn by managing cancellation of orders and services - Monitoring and reporting on implementation...
-
Customer Success Manager
21 hours ago
Singapore OpenAI Full timeAbout the team Our Customer Success team at OpenAI is dedicated to partnering with our customers to realize business value through deployment of ChatGPT Enterprise and OpenAI API. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. We see every interaction is an opportunity to...
-
Manager, Customer Success
1 week ago
Singapore ZVC SINGAPORE PTE. LTD. Full time**Responsibilities**: - Coach & mentor your team of highly motivated diverse set of Customer Success Professionals across the Asia-Pacific region to develop customer engagement skills and competencies. The territory span is across SEA, Korea and India. - Help manage, recruit, coach, train and develop a growing and energetic team of talented Customer Success...
-
Customer Success Manager
2 weeks ago
Singapore Regnology Group GmbH Full time**What you'll do**: As a Customer Success Manager, you will be focused on driving customer loyalty, retention, and growth. This is done by creating visibility of our customer experience across the Regnology client ‘customer journey’ using a combination of KPIs, customer feedback such as NPS and insights which will be combined to track the ‘health...
-
Manager, Customer Success
1 week ago
Singapore DDOG SINGAPORE PTE. LTD. Full timeWe’re looking for a Manager, Customer Success to hire, coach, and manage a team of Customer Success Managers. Your team is responsible for the customer relationship, renewals, and growth across our existing customer base. This is an opportunity to join a company that’s a leader in the space, and contribute impactful work. - At Datadog, we place value in...
-
Customer Success Manager
7 days ago
Singapore Celestial Fury Full timeJob Title: Customer Success Manager | Singapore Location : Singapore Employment Type : Full-time Level : Mid-level / Experienced Are you passionate about customer satisfaction and helping clients succeed? We are seeking a dedicated Customer Success Manager to join our team in Singapore. In this role, you will work closely with customers to ensure...
-
Customer Success Manager Singapore
1 week ago
Singapore Workato Inc Full timeWorkato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility. Trusted by a...