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IT Desktop Support

3 weeks ago

Singapore MW IT PTE. LTD. Full time

MW IT Pte Ltd is one of the best System Integrator company in Singapore. We believe in utilizing the power of technology to make extraordinary things happen and to create lasting impact and value for our people, communities, and partners.

What we do:
We drive our passion for harnessing technology.

We bring people and technology together.

We advance communities and transform industries.

We’re searching for a IT Desktop Support to be part of our diverse team of talent here at MW IT

If you believe in going above and beyond, want to exemplify the best, and wish to bring people and technology together like never before, then we would love to have a conversation with you

What we seek to accomplish together:
This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.

**Responsibilities**:

- Provide Desktop Support services to users.
- This entails receiving, prioritizing, documenting, and actively addressing end-user help requests, as well as escalating incidents when necessary to uphold customer satisfaction and meet SLA expectations.
- Conduct troubleshooting for issues encountered by users.
- Carry out asset inventories.
- Facilitate technical escalations to third-party vendors or resolver groups when appropriate.
- Update incident records.
- Create and revise work instructions as needed.
- Document standards and procedures where applicable.

A little about you:

- Minimum ITE/Diploma graduate with at least one year of experience in desktop support.
- At least one year of experience with Microsoft Windows 10 and Microsoft Office 365.
- Proficient in spoken and written English.
- Hold at least one of the following certifications or their equivalents:

- Demonstrate knowledge in supporting workstations and related components.
- Strong verbal and written communication skills.
- Excellent coordination abilities.
- Capacity to prioritize tasks effectively and work with a sense of urgency.
- Communicate effectively with colleagues and management.

About MW IT Pte Ltd:
We aspire to create the extraordinary and impact millions of people every day.

We believe in establishing a talent-led delivery model that empowers our best individuals to lead, supported by the appropriate structure, processes, and tools to ensure the delivery of top-quality services to our clients.

We are committed to investing in your growth

Exceptional achievements are seldom accomplished in isolation; therefore, we are committed to fostering a collaborative work environment that unites individuals with diverse skills and talents.