Customer & Operations Executive

2 weeks ago

Orchard, Singapore ENSOUL MEDICAL CLINIC Full time

**About Us**

We are a fast-growing e-commerce brand in the skincare space, and we're looking for a proactive, detail-oriented **Customer & Operations Executive** to support our day-to-day business functions. This is a hybrid role ideal for someone who is passionate about delivering excellent customer experiences while being efficient with backend operations.

You’ll be the key link between our brand and our customers—managing inquiries, coordinating orders, assisting with reporting, and supporting our marketing activities.

**Key Responsibilities**#1 - Customer Service
- Track and follow up on customer issues, including product questions, shipping updates, returns, and exchanges.
- Maintain a friendly, brand-aligned tone in all communications.
- Gather customer feedback and flag recurring issues for internal improvement.

2- Order Fulfilment & Operations
- Process and manage daily orders via our e-commerce platform (e.g., Shopify, WooCommerce)
- Coordinate with fulfilment teams and courier partners to ensure timely and accurate delivery.
- Monitor inventory levels and flag restocks.
- Ensure smooth returns/exchange handling and proper documentation.

3- Reporting & Admin
- Maintain clean and updated records for orders, customer interactions, and inventory.
- Prepare basic reports on sales, customer service trends, and order fulfilment status.
- Assist with internal tracking sheets and ad hoc administrative duties.

4- Marketing Support
- Help with scheduling social media posts and coordinating content calendar.
- Assist in creating simple content (e.g., captions, stories, reels ideas) using Canva or similar tools.
- Support promotional campaigns, influencer seeding, and sample coordination.
- Monitor basic engagement metrics and report performance summaries.

**Who We’re Looking For**
- Detail-oriented and dependable — you take ownership of tasks and follow through.
- Empathetic and customer-focused — you enjoy helping people and resolving problems.
- Comfortable with tech — you’re quick to learn tools like Shopify, Google Sheets, or Canva
- Organized and adaptable — you thrive in a fast-paced environment with varied responsibilities.
- Bonus: Experience or interest in the beauty/lifestyle/e-commerce industry

**Requirements**:

- 1-2 years of experience in a customer service, admin, or operations role (internships accepted)
- Strong written and verbal communication skills
- Proficient in Google Workspace (Sheets, Docs, Gmail, etc.)
- Experience with Shopify or similar e-commerce platforms is an advantage.
- Basic understanding of social media and content creation tools is a plus.
- Must be based in Singapore or able to work in SG time zone.

**What You’ll Get**
- Flexible working arrangements (hybrid / part-time options)
- Collaborative and supportive team culture
- Opportunities for growth and cross-training in marketing or operations
- Staff discounts on products
- Hands-on experience across multiple areas of an e-commerce brand

**Job Types**: Full-time, Permanent

Pay: $2,700.00 - $3,500.00 per month

**Benefits**:

- Dental insurance
- Employee discount
- Health insurance

Schedule:

- Monday to Friday

Work Location: In person

  • Customer Service Executive

    2 weeks ago

    Orchard, Singapore BGC Full time

    Coordinate and process New Mobile Applications, SIM Activation, Line Transfer, Activation of Value-Added Services (VASes), Re-contracting, etc. - Assist to billing query, resolve billing issues and perform billing adjustments if required. - Answer general customer service questions from Single Point of Contact (SPOC)/subscribers, explain multiple mobile...

  • Customer Experience Executive

    5 days ago

    Orchard, Singapore Hisential Pte Ltd Full time

    This is a full-time on-site role for a Customer Experience Executive. The Customer Experience Executive will be responsible for ensuring customer satisfaction, providing analytical support, handling customer inquiries, and maintaining excellent communication with clients. We're looking people who can go the extra mile to ensure our customers have a positive...

  • Operations Executive

    18 hours ago

    Orchard, Singapore Anywheel Pte. Ltd. Full time

    **Overview** As part of the operations team that reports to the operations manager, the Operations Executive will be responsible for managing the operations of our shared bicycle, ensuring the smooth running of day-to-day operations, and driving the company’s growth. This role requires strong analytical skills and excellent communication...

  • Customer Care Executive

    4 days ago

    Orchard, Singapore Market_Singapore Pte Ltd Full time

    To support the Department Supervisor / Manager in performing the day to day operations of the Counter Services and Call Centre, to achieve KPIs - Collaborate with inter-departments and Headquarter to resolve customer-related issues, feedback and concerns - Responsible for updating weekly and monthly Operation reports - Support Company held events - Any other...

  • Operations and Retail Executive

    2 weeks ago

    Orchard, Singapore Melange by BUZZHOUR Full time

    **Key Responsibilities**: - **Operations and Admin Support**: Assist in overseeing the end-to-end sales and order process, including inventory management at the Studio, online and offline orders fulfilment and follow up. - **Vendor Coordination**: Manage relationships with international vendors to ensure timely delivery of products and follow up closely...

  • Customer Service Executive

    2 weeks ago

    Orchard, Singapore MARKET_SINGAPORE PTE LTD Full time

    To support the Department Supervisor / Manager in performing the day to day operations of the Counter Services and Call Centre, to achieve KPIs - Collaborate with inter-departments and Headquarter to resolve customer-related issues, feedback and concerns - Responsible for updating weekly and monthly Operation reports - Support Company held events - Any other...

  • Customer Service Executive

    2 weeks ago

    Orchard, Singapore MARKET_SINGAPORE PTE LTD Full time

    To support the Department Supervisor / Manager in performing the day to day operations of the Counter Services and Call Centre, to achieve KPIs - Collaborate with inter-departments and Headquarter to resolve customer-related issues, feedback and concerns - Responsible for updating weekly and monthly Operation reports - Support Company held events - Any other...

  • Customer Service Executive

    6 days ago

    Orchard, Singapore MARKET_SINGAPORE PTE LTD Full time

    To support the Department Supervisor / Manager in performing the day to day operations of the Counter Services and Call Centre, to achieve KPIs - Collaborate with inter-departments and Headquarter to resolve customer-related issues, feedback and concerns - Responsible for updating weekly and monthly Operation reports - Support Company held events - Any other...

  • Store Operations Executive

    5 days ago

    Orchard, Singapore RIMOWA Singapore Pte. Ltd Full time

    As a Store Operations Executive, you will assist to secure back of house efficiency, in line with the standards of the Brand. You will ensure smooth operations, to enable the store team to maximize the time spent with Clients and deliver the best client experience. **Duties & Responsibilities**: **Stock Management** - Maintain the stock inventory in a...

  • Operations Executive

    2 weeks ago

    Orchard, Singapore Aesthetic Healthcare Holdings Full time

    **Job Highlights** - Nearby MRT - Performance Bonus **Responsibilities**: - Provide back-end operational support and coordinate with retail frontline outlet supervisors to ensure operational excellence across the stores - Facilities and equipment management. - Participate and support the planning and execution of marketing campaigns - Coordination between...