Sales Tools and Process Specialist

20 hours ago

Singapore Agilent Technologies, Inc. Full time

The SAJK Tier 1 Operation team supports people in the Sales, Marketing & Support functions in our regional field operations. We have a variety of responsibilities including business process management, business analysis & management reporting, and end-user support. We work in a varied systems environment with platforms including SAP, Business Information and internal and custom-built solutions & reporting tools.

**Duties and Responsibilities**:

- Providing first level end-user support for reports, tools and processes across SAJK
- Use internal reporting systems to provide key data to the sales organization
- Be a project team member for key activities related to sales processes aimed at improving effectiveness and efficiency.
- May serve as a liaison between Information Technology, user groups and functional departments.
- Responsible for reporting, tool development and design of excel files to manage information needs.
- To create, or work with web developers to create, internal web pages.

**Job Requirements**:

- Bachelors or Master's Degree in Business Management or Business Administration or equivalent
- 2 - 5 years of work experience in Sales data management, process improvement activities, technical support, troubleshooting and service support
- Demonstrated experience with Agilent sales tools including SAP CRM and SAP ECC
- Ability to collaborate equally effectively throughout all hierarchical levels.
- Ability to work independently to plan, prioritize workload, and solve a broad range of system and/or workflow problems of varying scope and complexity
- Ensures effective communication across teams/functions. Keeps management informed of progress, key issues and changes that may impact the business. Requires people and resource management through others, and may include leading third-party resources.
- Good English Communication, training and presentation skills.
- Proficiency in MS Office, Words and Excel to generate reports and custom analytics
- Ability to speak and write** **Korean language** skills would be added advantage

**Desired Traits & Behaviours**
- A continuous improvement and keen to make a difference
- Ability to analyze problems, interpret operational and financial needs, and develop creative and out-of-box solutions.
- Strong Time Management amongst multiple priorities
- Tenacious, self-starter and Technology-savvy

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

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