Customer Service Officer
3 days ago
Requirements:
- Min NITEC or Diploma holder in any field or equivalent.
- Minimum 1-2 years’ experience in customer service call center on any major home appliances
- Good interpersonal and communication skills preferred
- Represent the company in serving customers diligently and show empathy when handling on their concerns.
- To recommend customer on products replacement, service contracts, service fees etc.
**Duties**:
- Provides professional customer support on call enquiries and walk-ins to promote our products
- Schedules services/ repairs for technicians on a daily basis.
- Ensures collection of service charges, monitors unpaid service billings and follow-up payments from customer
- Update records of services rendered to customer with aid of customer service system; prepares Quality Claims Report (QCR)
- Monitors the parts and products under QCR until replacement part is received
- To follow up with QA on any quality related issues during services.
- Safekeeping of Customer Service Department's files and records
- Up keeping of Showroom to ensure tidiness and cosy ambience at all times
- Recommend customer on products range, fees of service charges and company promotion offers.
- Maintained high service standards and achieving set KPI
**Job Types**: Full-time, Permanent
**Salary**: $2,500.00 - $3,000.00 per month
Schedule:
- Monday to Friday
Supplemental pay types:
- 13th month salary
- Commission pay
**Education**:
- Local Polytechnic Diploma (preferred)
**Experience**:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
- Customer support: 1 year (preferred)
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