Customer Service Officer

2 weeks ago

Ubi, Singapore MC2 Full time

After-sales service
- Provide after-sales service support to existing customers, such as the schedule of troubleshoot date, maintenance and repair of the sold products.
- Corrective actions to ensure customers’ satisfaction, resolve technical product-related issues and write customer summary reports.
- Performs administrative tasks to support the sales team
- Respond to customer complaints and queries and will ensure that all orders are processed in a timely manner.
- Answering customer inquiries, scheduling meetings, and sales appointments, and following up with customers about their order status.
- Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems.
- Handling administrative duties for the company and its executives and management teams.
- Reporting any unusual activity to your supervisors.

**Salary**: $1,800.00 - $2,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Employee discount
- Parental leave
- Work from home

Schedule:

- Day shift
- Monday to Friday

Supplemental Pay:

- 13th month salary

**Experience**:

- Customer service: 1 year (preferred)

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