Webchat Clinical Youth Support Worker/case Manager

-Family Group: Allied Health

**webCHAT Clinical Youth Support Worker/Case Manager**

**The challenges**:

- provide online text-based, phone and face-to-face mental health assessment and support service for distressed individuals aged 16 to 30 years old,
- work closely with partnering clinician and/or multi-disciplinary team as well as concerned parties in addressing the concerns of these individuals,
- offer professional opinion, psychoeducation, appropriate recommendation, support and referral for further professional/specialist biopsychosocial interventions.

He/she will also work closely with other CHAT team members and young people in various initiatives to encourage distressed young people to embrace early help-seeking behavior and to improve the experience of distressed individuals seeking help from CHAT.

**Primary Responsibilities**:
**Clinical**
- Provide online text-based, phone and face-to-face mental health assessment and support to young people in distress
- Identify young persons’ medical, psychological, social, environmental, vocational and financial concerns and needs
- Obtain corroborative history from young persons’ significant others whenever deemed necessary with consent from young persons
- Conduct risk assessments, safety planning and implement safety plans as appropriate
- Conduct psychiatric assessment and Mental State Examination
- Provide case management and counselling or therapy to young people during their initial contact (e.g. webCHAT) and post CHAT mental health assessment while awaiting downstream referral to other professional/specialist services
- Formulate and recommend bio-psychosocial follow-up to young people and/or referring party
- Provide professional opinion, psychoeducation and adequate support to young people or individuals seeking assistance
- Facilitate appropriate referrals and liaise with other service providers whenever necessary
- Review and evaluate progress of distressed young people at appropriate juncture
- Work in close collaboration with primary clinician and multi-disciplinary team
- Serve as a resource base for new / junior case managers to tap on

Public Education and Outreach
- Be involved in training and outreach initiatives to improve mental health literacy in young people and the general public
- Offer professional opinion or input for media interviews or student projects
- Ensure consistency of CHAT’s identity across various outreach platforms

Service Improvement
- Obtain feedback on CHAT’s service from young people and/or the general public
- Assist in review and evaluation of feedback of CHAT’s service
- Work in collaboration with young people and team to develop, implement and evaluate new strategies and initiatives to enhance the experience of young people with CHAT

**The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the position holder may be required to perform other duties as appropriate to the position which may be assigned to him/her from time to time and to contribute to the development of the position and CHAT in general.**

**Requirements**:

- Degree in Social Work, Psychology or Counselling
- Effective team player with determination to make a positive difference to health and wellbeing outcomes for youths and young adults, good emotional management of self, adaptable to varying situations, able to work independently with confidence and good attitude towards learning
- Strong verbal and written communication skills as well as computer literacy
- Willingness to work from Tuesdays to Saturdays, 12noon to 9pm, Wednesdays, 10am to 9pm
- Experience in working with youths and young adults will be of added advantage