Operations Manager

5 days ago

Remote, Singapore EMRG Full time

**About us**:
EMRG is an award-winning Digital Marketing Agency based in Los Angeles. With a team of experienced professionals for each service line, we offer a wide range of digital marketing solutions that are customized to meet the unique needs of each client. We are renowned for our outstanding customer service and ability to deliver exceptional results. As a leading agency in the industry, we have established ourselves as a reliable partner for businesses looking to grow and expand their online presence.

As our company continues to grow, we are also committed to expanding our philanthropic goals and supporting children in need worldwide.

**Position**:Operations Manager Full time, Remote

**Job Summary**:
**Key Responsibilities**:

- Responsible for operations, planning, organizing, and executing the company's operational strategies and initiatives.
- Coordinate internal processes and procedures, including project management, financial planning, and human resources.
- Develop and maintain key performance indicators (KPIs) to measure and improve the effectiveness and efficiency of the company's operations.
- Analyze data and generate reports on operational performance, making recommendations for improvements where necessary.
- Manage relationships with external vendors, suppliers, and partners to ensure timely delivery of services and products.
- Work closely with cross-functional teams, including marketing, design, and technology, to ensure smooth project execution and delivery.
- Assist in the recruitment, training, and management of operations staff to ensure the smooth functioning of the department.
- Experience in using Yelp and GMB for Reputation Management responsibilities

**Qualifications**:

- Bachelor's degree in Marketing, Communications, or a related field (preferred).
- Proven experience in reputation management, digital marketing, or customer service.
- Strong communication and interpersonal skills.
- Ability to craft professional and persuasive responses to online reviews.
- Excellent problem-solving abilities and a customer-centric mindset.
- Familiarity with online survey tools and data analysis.
- High attention to detail and organization.

Application Question(s):

- Years of experience working in a Digital Marketing Agency or Related Industry:

- Years of experience in operations management:

- Total years of experience using Google My Business and Yelp:
Work Location: Remote

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