Operations Manager
1 day ago
**Description**
Tinvio is built around the idea that every merchant and supplier should be able to work smarter together. Through clean design, agile engineering, and genuine support, we unlock capabilities that make them more productive and profitable. The core product is a B2B transactions platform that helps small-medium merchants and suppliers manage orders, invoices, and payments through a chat-led user interface.
We have a high-intensity, high-performance, pixel-perfect culture shaped by a founding team from investment banking, venture capital, and hypergrowth unicorns in the region. Up for a bold challenge? Come join our team of builders and enablers across APAC
Backed by Sequoia, GFC, Partech, Appworks, MUFG Bank.
**Summary**
As an Operations Manager, you are the first line of support for our customers. You will ensure the day-to-day operations for our merchants and suppliers run without a hitch and problem solve any difficulty they may face. You will take ownership of their happiness and help merchants and suppliers understand that we are here to help them unlock the highest level of productivity with our technology.
**Responsibilities**
Learn the ins-and-outs of Tinvio: Be the smartest cross-functional person in the team, and develop expert knowledge of all our business processes
Lead merchants and suppliers onboarding: Execute the day-to-day operations at the highest levels of efficiency, and directly contribute to our ability to scale
Adapt to change: Project manage complex requests from internal stakeholders, and establish processes to support evolving business needs
Consolidate feedback: Share insights in a structured manner that will help improve product and processes - you're the eyes and ears of all our internal mechanics
**Qualifications**
Ready and excited to take on a high degree of ownership and accountability
Great communication skills - you are able to listen to and talk to anyone and everyone in all kinds of situations
Quick thinker, resilient and eager to tackle new, complex, and/or unstructured problems
Self-motivation and an enjoyment for a startup environment, including a thick skin and the ability to deal just as well with the hard days as the good days
Native fluency in English and Mandarin and right to work in Singapore
Bonus: Customer service and operations experience in the hospitality industry, and/or experience in startups
**Benefits**
Join a team of bold, passionate, smart people who want to work hard and play to win
Generous perks, awesome open office culture, fair compensation to help you work better
**Salary**: $3,500.00 - $4,000.00 per month
**Benefits**:
- Work from home
Schedule:
- Monday to Friday
**Experience**:
- Management: 1 year (preferred)
Work Location: Remote
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