Claims Manager
1 week ago
Claims Manager
**Job Purpose**
- To supports SMRT Trains in optimizing budget, revenue and cost recovery to support the organization to build a foundation for sustainable growth.
- To implement contract and claims policies and strategies to guide project managers in Trains CoEs and Lines to manage claims and cost recovery from projects initiated by government agencies and statutory board.
- To provide administrative support to corporate function to seek and recover rail related grants and reimbursements.
- To streamline processes to implement audit checks on Trains CoEs and Lines contract and claims documentation
- To provide contract management support to Trains CoEs and Lines on contracts related to Rapid Transit Systems License
**Responsibilities**
- Manage a team of 3 executives/non-executives
- In-depth analysis and checks on proof of documents for projects eligible for claiming from authority’s grant and reimbursement, ensuring deliverables and quality standards are met in accordance with corporate policies.
- Coordinate and collate inputs from a range of internal stakeholders covering finance, legal, CoEs, Lines, IT, procurement, operations, maintenance departments and external implementation partners.
- Collate and issue billings for project manpower utilization from projects funded by the Authority under Rapid Transit Systems License
- Engaging with the operations and maintenance departments in verifying maintenance orders and testing proof for claims related to rail reliability.
- Executing sound project management principles and financial acumen when managing projects or initiatives related to reimbursement or grants.
- Working closely with the assigned SMRT stakeholders as well as with relevant external stakeholders such as vendors and consultants, facilitating scope meetings to construct needs analysis, requirements definition to facilitate cost recovery related to reimbursement or grants.
- Engaging Business Subject Matter Experts (SMEs), Centres of Excellence (COEs) and Operational Divisions to provide proper and accurate claims requirements definition for projects eligible for authority’s grant and reimbursement.
- Accountable for the successful recovery of reimbursement under the assigned projects
- Supports process improvements programmes (such as KAIZEN)
- Involved in ad hoc assignments as assigned by the Head of Resource Management.
**Qualifications & Work Experience**
- Recognized degree in Engineering or Finance or relevant field.
- 5 years of experience in Maintenance, Operation, Project, financial, etc.
- Possessed financial and project management knowledge.
**Skills**
- Possessed background knowledge or hands-on experience relevant to the SMRT or Rail/Transportation Industry is an advantage.
- Self-driven, meticulous, managed and motivated with the ability to independently handle multiple complex issues concurrently.
- Good time management skills and ability to multitask.
- Flexible but objective based approach to work and with the ability to set and meet targets.
- Sound knowledge and awareness of general business processes and organizational framework
- Proficient at producing and presenting reports and proposals.
- Ability to demonstrate innovation and creativity.
- Good leadership qualities, ability to work well within a team and influence key decision makers.
- SAP, ARIBA and Microsoft literate in the use, functionalities and modules.
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