
Administrator Customer Service Officer
2 weeks ago
1) Customer Services:
- Assist with centre programs support, NSA verification and attendance taking of clients and visitors to the centre.
- Preparation of venue and logistics for courses and other events. Ensure facility is in compliant with necessary health regulations, kept clean and tidy, and centre programs run smooth.
- Attend to the daily operations of the centre, including ensuring proper housekeeping and serviceability of facilities and availability of material resources (eg hygiene rolls).
- Attend to general enquiries and feedback from customers and cross-selling of courses, talks and activities (held onsite and online).
- Assist with pre and post course/event preparations.
- Ensure new clients have been registered with member form and AAC consent completed and necessary documentation entered and uploaded into Salesforce.
- Ensure accuracy and timely entry in salesforce i.e. new members creation, new events creation and marking of attendance.
- Ensure daily reconciliation of takings with tracker.
- Follow up on payout and verification of Skillsfuture claims.
2) Programs Administration:
- Ensure that trainers and Finance are informed of final number of participants 5 days prior to course commencement date.
- Have oversight on programs and offering by Brahm Centre and the availability of slots for courses in order to promote and maximise sales for courses and activities.
- Host and facilitate centre events where required
- Support centre for any onsite or offsite outreach events where required.
**Skills:
Good written and oral communication skills in Mandarin and English.
Ability to speak dialects is an advantage.
Attention to details for data entry.
Ability to organise and host workshops and events is an advantage.
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