Manager, Production Support Level 2

2 weeks ago

Raffles, Singapore United Overseas Bank Ltd Full time

**About UOB**:
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

**About the Department**:
The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.

**Responsibilities**:

- Participate in incident information gathering, clarification, and analysis in order to evaluate impact and effort estimate and translate into a solution of a production issue.
- Critical examination of requirements and understanding operations and systems.
- Create and modify procedures to solve problems considering technical capacity and limitations.
- Implementing solutions that align with the organization's business objectives.
- Build and maintain repository for deliverables, methodologies, and production support documents
- Analyze and route issues to proper teams and oversees issues and resolution to closure.

**Job Requirements**:

- Bachelor’s Degree in Computer Science/Engineering.
- Hands on experience in ALDON and technically proficient.
- Experience in SilverLake banking system, preference is RBK/GTD.
- Experience in AS400/iSeries database and operation system for at least 5 years.
- Experience in system architecture and design.
- Requires superior analytics and problem-solving skills. Must be attentive to details.
- Ability to work in a fast-paced, team-oriented environment.
- A strong & assertive communicator in speaking & writing
- Experience in Mainframe/Credit Card industry (optional)

Good to have:

- Microsoft Certified Professional (MCP)/Microsoft Certified Technology Specialist (MCTS)
- Broad knowledge of hardware, software and programming;

Essential Technical Skill:
**Be a part of UOB Family**:

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