Entry-level) Customer Support Associate

1 week ago


Raffles, Singapore NCA Organisation Full time

**Launch Your Career in Customer Support**

Are you passionate about providing exceptional service and solving problems? As a **Customer Support Associate**, you will help customers while gaining invaluable experience in the customer service field. This is a great entry-level opportunity with mentorship and growth potential.
- Provide guidance to customers on product features, troubleshooting steps, and services.
- Maintain accurate records of customer interactions, issues, and resolutions.
- Collaborate with other teams to resolve complex customer concerns.
- Assist with processing orders, returns, and exchanges.
- Suggest process improvements to enhance the customer experience.
- Participate in training sessions to enhance your product knowledge and skills.

**Role Requirements**:

- Local diploma or bachelor’s degree in any field.
- Strong communication skills, both written and verbal.
- Problem-solving mindset with a customer-first approach.
- Eagerness to learn and develop in customer service.
- Ability to stay calm and composed in difficult situations.
- Team player with the ability to collaborate with various departments.
- Basic knowledge of Microsoft Office or Google Suite.

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: $3,000.00 - $4,500.00 per month

**Benefits**:

- Employee discount
- Flexible schedule
- Food allowance
- Health insurance
- Parental leave
- Professional development

Schedule:

- Early shift
- Monday to Friday

Supplemental Pay:

- 13th month salary
- Attendance bonus
- Overtime pay
- Performance bonus

Work Location: In person


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