Officer, Inbound Customer Service

2 days ago

Singapore Citigroup Full time

**Discover your future at Citi**:
Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

**Job Overview**:
The Officer, Inbound Customer Service - Wealth Operations is a position responsible for handling inbound customer interactions through phone while ensuring adherence to Citi’s policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues while delivering positive and professional customer experience.

**Responsibilities**:

- Handling incoming calls to assist customers with inquiries, complaints, transactions or technical issues.
- Provide accurate information about products ,services ,promotions and procedures
- Maintain up-to-date knowledge of bank products, services, and digital tools to educate clients and encourage usage.
- Support the relationship team in managing affluent clients, ensuring premium service delivery.
- Ensure compliance with internal controls, regulations and operational procedures
- High level of professionalism, discretion and integrity when dealing with confidential information.
- Strong problem -solving and multitasking abilities.
- Able to handle high call volumes and meet service-level targets especially on First Call Resolution (FCR) and Customer Satisfaction.
- Drive and implement reengineering efforts within the department through innovation, system enhancement or process improvement
- Awareness of digitalization trends in customer service (e.g., service portals, AI chatbots).
- Able to identify and suggest opportunities for automation or process improvements in customer workflows.
- Experience in supporting digital transformation initiatives is an advantage.

**Language and proficiency**:

- Proficiency in English and Mandarin required to interact with Mandarin speaking clients

**Qualifications**:

- 1-2 years of customer service or call center experience preferred.
- Sufficient experience in service excellence, client interaction, and system comprehension.
- Willing to work on shifts and public holidays as needed.
- Knowledge of banking products and regulatory requirements.

**Education**:

- Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.**Job Family Group**:
Customer Service
- **Job Family**:
Service
- **Time Type**:
Full time- View Citi’s _EEO Policy Statement_ and the _Know Your Rights_ poster._

  • Inbound Customer Service Officer

    3 weeks ago

    Singapore STEENBOK PTE LTD Full time

    Roles & ResponsibilitiesSeeking someone experienced in inbound customer service to manage and respond to merchant inquiries and ensure service-level expectations are met.Work Location:10 min from Braddell MRT stationResponsibilities:Handle customer and merchant queries promptly and professionally Maintain service standards and respond within SLA timelines ...

  • Officer, Inbound Customer Service

    2 days ago

    Singapore Citi Full time

    The Officer, Inbound Customer Service - Wealth Operations is a position responsible for handling inbound customer interactions through phone while ensuring adherence to Citi’s policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues while delivering positive and...

  • Survey on Inbound OTA

    4 days ago

    Singapore Inbound Technology Co. Ltd. Full time

    Project Title Interview Survey on Inbound OTA (Online Travel Agency) Usage for High-Income Travelers Interested in Japan Overview We are conducting a short interview survey to better understand the travel preferences and behaviors of affluent travelers who are interested in Japanese culture, nature, and regional experiences. Format : online interview...

  • Customer Service Officer 24 HRs Shift

    9 hours ago

    Singapore ZENITH INFOTECH (S) PTE LTD. Full time

    Customer Service Officer 24 hrs shift (Inbound Call Centre Experience) This is a 12 months contract assigned to our clients Salary Range: $2,500-$3,000 Work Location: Suntec Work Schedule 1. Comfortable with rotational shift 24 hours 2. 44 hours per week 3. 5.5 days of work per week (Shiting Hours: 10pm-7am or 11pm-8am) **Job Description**: 1. 1-2...

  • Customer Service Officer

    1 week ago

    Singapore Citi Full time

    The Officer, Inbound Customer Service - Wealth Operations is a position responsible for handling inbound customer interactions through phone while ensuring adherence to Citi's policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues while delivering positive and...

  • Customer Service Officer

    6 days ago

    Singapore MORRISON EXPRESS LOGISTICS PTE LTD Full time

    **About the Role** The Customer Service Officer is responsible for the delivery of services to meet the requirement of the customers by coordinating with the different service providers, warehouse and other department. You will form an inegral part of the customer service team to play a critical role in driving operational excellence to ensure client...

  • Customer Relations

    1 week ago

    Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full time

    Contract Duration: Yearly renewable or convertible to permanent based on performance and project needs (current term until 31 December 2025)Location: Clarke Quay office Hours: Monday to Fridays, office hours If you're passionate about contributing to public service and enjoy meaningful conversations, this role offers the opportunity to support national...

  • Customer Relations

    1 week ago

    Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full time

    Contract Duration: Yearly renewable or convertible to permanent based on performance and project needs (current term until 31 December 2025) Location: Clarke Quay office Hours: Monday to Fridays, office hours If you're passionate about contributing to public service and enjoy meaningful conversations, this role offers the opportunity to support...

  • Customer Service Representative

    1 week ago

    Singapore beBeeCallCenter Full time $2,500 - $4,000

    Job TitleA customer-facing role where you will be handling inbound calls and email requests."],

  • Inbound Customer Support Specialist

    2 weeks ago

    Singapore beBeeCustomerService Full time $3,500 - $5,500

    Job Opportunity">About the RoleWe are seeking a skilled professional to fill the role of Inbound Call Centre Representative. This position involves providing exceptional customer service through various communication channels, resolving queries and issues efficiently, and working in a fast-paced environment.Key ResponsibilitiesRespond to inbound calls and...