
Inbound Customer Service Officer
2 days ago
Seeking someone experienced in inbound customer service to manage and respond to merchant inquiries and ensure service-level expectations are met.
Work Location:
10 min from Braddell MRT station
Responsibilities:
- Handle customer and merchant queries promptly and professionally
- Maintain service standards and respond within SLA timelines
- Work efficiently in high-volume environments
Requirements:
- Prior experience in a service-oriented role
- Strong interpersonal and problem-solving skills
- Excellent communication skills are essential
- Ability to manage multiple queries with accuracy
Handling queries
Customer Service Oriented
service standards
Troubleshooting
Ability To Work Under Pressure
Customer Support
Multitasking Skills
Exceptional Customer Service
Fast-paced
problem solving skills
SLA adherence
Customer Service
Excellent Interpersonal Communication Skills
Call Center
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