
Account Manager
1 week ago
**About Dynamo**:
Dynamo Software has provided industry-tailored, highly configurable investment management, reporting and data management solutions to the global alternative investment industry since 1998. Dynamo provides SaaS solutions across the private investment landscape including fund administrators, endowments, pension funds, foundations, private equity and venture capital funds, real estate investment firms, hedge funds, prime brokers, funds of funds, and family offices. The Dynamo platform has improved the productivity of fundraising, deal, research, investor servicing, portfolio management, and compliance teams worldwide. Collectively, Dynamo’s 1,000+ clients manage over $5 trillion in assets.
We are looking for an enthusiastic and technical Account Manager to join our dynamic sales team. The role is aligned to a strong and rapidly growing customer-base, developing business in-region to GPs and LPs.
**Primary Responsibilities**:
- Manage a portfolio of key clients within the APAC region
- Build positive and strong relationships with clients at various levels
- Build and document knowledge about the client’s business and technical setup
- Analyze the client’s product deployment, identify areas for improvement and upsell
- Transition viable product sales opportunities to assigned Sales Representatives
- Expose both cross sell and upsell opportunities with existing clients via both warm and cold prospecting
- Develop account management strategies and campaigns within the client base to uncover value
- Log any bugs or feature requests
- Identify any training requirements and help drive client adoption
- Focus on client retention, helping to address needs and requests of key stakeholders
- Develop strong relationships with the APAC sales team and client services team
- Travel for account management and relationship building
- Perform other duties as and tasks as assigned
**Required Skills & Experience**:
- A proven technical background handling complex clients and product deployments
- Experience in a consultative selling style to senior-level contacts
- Knowledge and understanding of the Alternative Assets industry
- Diligence, attention to detail and strong communication skills are essential
- A positive attitude and positive contribution to the work environment
**How is success measured**:
- Contribution on achieving financial client targets
- Knowledge of and relationship with clients
- Helping deliver successful and happy clients
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