Application Support Analyst

5 days ago

Singapore Maltem Consulting Full time

**APPLICATION SUPPORT Analyst**

**Role / Key responsibilities**

**The main missions are**:

- Ensure system stability and run continuity for the full system (services, batches, etcrunning in Europe or Singapore)
- **Administrating vendor-based trading platform (Accesses, Order Routing, Limits, Broker connections, etc.)**:

- Share relevant information with support and development teams in Paris & Brussels

**Main activities**:
**The main responsibilities are**:

- **Production monitoring**
- Monitor the global IT platform and execute the associated action when alerts are raised.
- Process (analyze, solve, document) incidents.
- Coordinate incidents resolution with Paris teams when necessary (for instance with infrastructure teams or on-duty people)
- Maintain monitoring systems and continuously share ideas to improve its effectiveness.
- Actively participate in the writing or enhancement of operational procedures (in link with the monitoring alerts)
- Engage in FTS (Follow-the-Sun) model with Europe, including information sharing and tasks handover
- Follow up on the evolution of the IT platform (release) and adapt monitoring tools and procedures
- **Support to users**
- Process local user support requests (configurations, assistance, )
- Collect regularly user feed-backs on system Run Quality and share it with development teams
- **Transversal**
- Enrich the backlog of problems (source of recurring incidents), including description, impact/recurrence/priority,
- Self-organize continuous learning on the IS systems and landscape
- Manage the IT part of the Singapore Business Continuity Plan
- Share improvement ideas with Business Analyst

**Qualifications**
- University degree in IT Engineering or Mathematics.
- 2-6 years relevant experience in **IT trading Environment**:

- **Experience and knowledge about Trading and/or portfolio management processes. Derivatives Commodities is a plus.**:

- **Behavioral and social skills**
- Interactive behavior : Active Listening and communication skills
- Problem solving : Issues perception, analyzing, practical thinking, creativity, innovation
- Personal effectiveness : Facilitation skills, pragmatism and pro-activity, resilience to stress, taking initiative, learning ability
- **Technical and functional skills**
- **Understanding of Trading Environment.**:

- **Good technical knowledge on Windows environment**:

- **SQL skill**:

- **Good Scripting skills

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