Airport Operations Manager

7 days ago

Singapore Smarte Carte Singapore Pte Ltd Full time

**Core Responsibilities**:
Operations Matters
- Ensure all Operational KPIs and Safety & Security standards in ALL terminals are met/complied during shift duty.
- Plan and roster Supervisors and Airport Service Officers (ASO) shift duties to ensure that the daily baseline is met.
- Ensure adequate manpower and resources (trolleys services, lightweight machine operators, communication equipment) are available for proper functioning of the Terminal.
- Ensure daily key activities are conducted, e.g Hotspot checks, trolleys transfers and porter services.
- Encourage and compile compliments to meet company’s Service Quality target.
- Lead manpower and resource requirement planning for peak period(s) in assigned terminal.
- Conduct investigation on reported incident/accident, followed with implementing new processes and controls measures (if applicable).
- To be the Project Lead for assigned projects, from planning, implementation (during Project Phase) to process update & stakeholder Management (Operational Phase).

Admin Matters
- Administer about 40-80 direct reports’ Attendance, Leave, Discipline and Welfare of assigned terminal(s).
- Administer Absentee / OT reports for payroll verification.
- Administer direct reports’ performance for Quarterly Incentives.
- Ensure Office premises are well maintained with updated Notice and Deployment boards.
- Ensure Policies, Processes and important Information are disseminated to all direct reports.
- Staff engagement and grievance handling.

Equipment & Training
- Ensure all equipment allocated are well maintained in terms of serviceability and cleanliness.
- Ensure key appointments, e.g. equipment operators, are sufficient and competent.
- Conduct regular coaching session with direct reports.

Client Management
- Response to clients’ service call promptly within 10mins during shift duty.
- Build good rapport and establish cordial working relationship with client and other airport business partners.

**Job Specifications (Qualifications/Experiences)**:

- Degree in Science/Engineering from a recognized university preferred
- Minimum 3 years of managerial experience in airport terminal operations or operations management.
- Familiarity with Changi Airport terminal operations will be an added advantage.
- Project Management skills is an added advantage
- Possess excellent interpersonal, communication and organizational skills.
- Adaptable to change and a good team player.
- Able to work on Shift Duty.
- Microsoft Office proficient
- Able to obtain an Airport Pass (Airside)

**Job Type**: Permanent

**Salary**: $3,000.00 - $4,500.00 per month

**Benefits**:

- Health insurance
- Professional development

Schedule:

- Day shift
- Early shift
- Late shift
- Night shift
- Weekend availability

Supplemental pay types:

- Performance bonus

  • Manager, Airport Operations Policy

    3 days ago

    Singapore Changi Airport Group Full time

    Join to apply for the Manager, Airport Operations Policy role at Changi Airport Group 2 days ago Be among the first 25 applicants Join to apply for the Manager, Airport Operations Policy role at Changi Airport Group Get AI-powered advice on this job and more exclusive features. Changi Airport Group's Airport Operations Policy team plays a pivotal role...

  • Manager, Airport Operations Planning, Departure

    1 week ago

    Singapore Changi Airport Group Full time

    We are seeking a dynamic and experienced individual to join our team as an Airport Operations Manager focused on enhancing the departure experience for passengers. In this role, you will be responsible for overseeing and optimising all aspects of the departure process, ensuring a seamless and efficient journey for travelers. If you have a strong background...

  • Assistant Manager, Customer Experience, Airport Operations Services

    3 days ago

    Singapore Changi Airport Group Full time

    Join to apply for the Assistant Manager, Customer Experience, Airport Operations Services role at Changi Airport Group Join to apply for the Assistant Manager, Customer Experience, Airport Operations Services role at Changi Airport Group Get AI-powered advice on this job and more exclusive features. We are looking for a highly motivated and experienced...

  • Assistant Manager

    9 hours ago

    Singapore Changi Airport Group Full time

    We are looking for a motivated individual to be part of the Airport Capacity Planning team to analyse, plan and optimise airport capacity to support flight, passenger and freight growth at Changi Airport. As an individual with strong data analysis, data visualisation and stakeholder management capabilities, you will build deep competency in CAG’s various...

  • Senior Associate, Airport Operations Development

    3 days ago

    Singapore Changi Airport Group Full time

    Senior Associate, Airport Operations Development (Strategic Sourcing)Join us to apply for the Senior Associate, Airport Operations Development (Strategic Sourcing)role at Changi Airport Group . Are you a proactive problem-solver with a passion for building strong relationships and driving results? We are seeking passionate individuals to join the Strategic...

  • Customer Service Officer

    2 weeks ago

    Singapore Airport Services Full time

    **Customer Service Officer (Changi Airport)** - 6 days work week, rotating shift - Basic $2,500 - $2,800 + Shift allowance Avg $300-$400 + Overtime Pay **Benefits** - Eligible for AWS and Performance Bonus (average 2-3 months) - Joining Bonus of $5k! **Job Requirements** - Diploma holder - No experience needed as training is provided Oversee and lead a...

  • Airport Emergency Officer

    3 days ago

    Singapore Changi Airport Group Full time

    **Responsibilities**: - Perform rescue and firefighting operations during aircraft/domestic emergencies - Operate sophisticated firefighting and rescue equipment and vehicles - Maintain operational readiness and effectiveness by passing the Airport Firefighter Fitness Test (AFFT) annually **Requirements**: - Possess at least 3 GCE 'O' Level passes /...

  • Airport Operations Manager

    2 days ago

    Singapore beBeeLeadership Full time $90,000 - $110,000

    Job DescriptionThe Airport Baggage Storage Manager plays a crucial role in ensuring seamless airport operations. As a leader, they oversee the daily activities of the store, driving sales and maintaining high customer service standards.Key responsibilities include conducting daily store visits to audit operational efficiency, establishing and updating...

  • Manager Airport Operation

    2 weeks ago

    Singapore DISCOVER THE WORLD MARKETING PTE LTD Full time

    **Manager Airport Operation**: **Position **Station Manager - Singapore **Reports to **SVP - Ground Services & Projects **Role Overview and Responsibilities**: Planning and managing station operations, security, and staff including GHA staff; partnering with commercial and sales-related initiatives and activities; as well as acting as Vistara’s...

  • Manager, Airport Passenger Mover System

    2 weeks ago

    Singapore Changi Airport Group Full time

    You will be required to work as part of a Airport Passenger Movement (APM) Development Project and Operations and Maintenance Team responsible for the replacement of existing signalling & communication systems and additional Skytrain car to its ultimate design capacity, as well as the day-to-day operations and maintenance of the existing APM system. You will...