Interim Technology Help Center Coordinator

2 weeks ago

Woodlands, Singapore Singapore American School Full time

Administrative Tasks
- Export class lists and create/verify student accounts, including coordination of classes to be synced to subscriptions, plus unique password assignments
- JAMF administration:

- Pre-stage scoping of devices for setup and deployment
- Group creation and cleanup, configuration profile creation and cleanup, app licensing and deployment
- Update inventory records for retired/redeployed devices
- Prepare inventory sheets and setup documentation
Process creation and implementation

Student Device Tasks
- Collect and catalog all devices issued to ELC and K-5 students (iPads, Chromebooks, laptops), including those from withdrawn students
- Follow up on unreturned or missing devices
- Clean, reset, update, and tag devices for redeployment
- Organize accessories (chargers, cases) for reuse
- Print and affix new labels for iPads, bags, and earphones

Faculty Device Tasks
- Coordinate the return and de-provisioning of devices from departing staff
- Set up and tag new MacBooks and iPads for incoming faculty
- Redeploy unused or unpurchased laptops
- Assemble welcome kits with configured devices and login credentials for new hires

Hardware Setup & Maintenance
- Unbox, test, and inventory new peripherals (headphones, iPad cases, chargers, monitors)
- Inspect and fixed/replace classroom charging carts (KG, G2, ELC)
- Perform routine updates on AV setups, Apple TVs, and iMacs
- Organize technology storage and ensure proper housekeeping of all hardware assets

Deployment Preparation
- Deploy technology carts for laptops, Chromebooks, headphones, and chargers
- Prepare, label, and sort all classroom-assigned devices and accessories
- Organize devices in the collection room by homeroom class
- Support classroom technology deployment for Grades K-5 and returning faculty
- Prepare updated static groups, Apple Classroom rosters, and instructional resources for the school year launch

Skills/Requirements
**Relevant Experience and Qualifications**
- Diploma in Information Technology / Computer Engineering / Business Information Technology
- At least two years of relevant experience in providing IT Support in a dynamic environment preferred
- Customer support experience, preferably in an education environment and/or Information Technology setting
- Knowledge of Apple hardware and software (macOS, iPadOS, tvOS).
- Knowledge in Google Workspace Applications (GMail, Google Drive/Docs, etc.).
- Mobile Device Management knowledge valued.

**Interpersonal Skills**
- Enjoys working with and helping people.
- Highly approachable personality.
- Values learning and has a positive growth mindset.
- Excellent communication skills in English (verbal and written).

**Professional Personal Skills**
- Able to work diligently, independently, and under time constraints.
- Able to communicate effectively with students, employees and parents.
- Ability to learn and adapt to new technology developments.
- Ability to work and contribute to a positive team environment.
- Ability to be flexible, creative and to problem-solve technology issues.
- Positive work attitude and possesses a strong sense of initiative.
- Project management leadership and management skills valued.
- Strong attention to detail and organisational skills.

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