Interim Technology Help Center Coordinator

2 days ago

Woodlands, Singapore Singapore American School Full time

We are seeking a temporary Tech Help Center Coordinator to support the Elementary School team from 2 June 2025 - 15 Aug 2025 (estimated).

**Responsibilities**:
Administrative Tasks
- Export class lists and create/verify student accounts, including coordination of classes to be synced to subscriptions, plus unique password assignments
- JAMF administration:

- Pre-stage scoping of devices for setup and deployment
- Group creation and cleanup, configuration profile creation and cleanup, app licensing and deployment
- Update inventory records for retired/redeployed devices
- Prepare inventory sheets and setup documentation
Process creation and implementation

Student Device Tasks
- Collect and catalog all devices issued to ELC and K-5 students (iPads, Chromebooks, laptops), including those from withdrawn students
- Follow up on unreturned or missing devices
- Clean, reset, update, and tag devices for redeployment
- Organize accessories (chargers, cases) for reuse
- Print and affix new labels for iPads, bags, and earphones

Faculty Device Tasks
- Coordinate the return and de-provisioning of devices from departing staff
- Set up and tag new MacBooks and iPads for incoming faculty
- Redeploy unused or unpurchased laptops
- Assemble welcome kits with configured devices and login credentials for new hires

Hardware Setup & Maintenance
- Unbox, test, and inventory new peripherals (headphones, iPad cases, chargers, monitors)
- Inspect and fixed/replace classroom charging carts (KG, G2, ELC)
- Perform routine updates on AV setups, Apple TVs, and iMacs
- Organize technology storage and ensure proper housekeeping of all hardware assets

Deployment Preparation
- Deploy technology carts for laptops, Chromebooks, headphones, and chargers
- Prepare, label, and sort all classroom-assigned devices and accessories
- Organize devices in the collection room by homeroom class
- Support classroom technology deployment for Grades K-5 and returning faculty
- Prepare updated static groups, Apple Classroom rosters, and instructional resources for the school year launch

**Relevant Experience and Qualifications**
- Diploma in Information Technology / Computer Engineering / Business Information Technology
- At least two years of relevant experience in providing IT Support in a dynamic environment preferred
- Customer support experience, preferably in an education environment and/or Information Technology setting
- Knowledge of Apple hardware and software (macOS, iPadOS, tvOS).
- Knowledge in Google Workspace Applications (GMail, Google Drive/Docs, etc.).
- Mobile Device Management knowledge valued.

**Interpersonal Skills**
- Enjoys working with and helping people.
- Highly approachable personality.
- Values learning and has a positive growth mindset.
- Excellent communication skills in English (verbal and written).

**Professional Personal Skills**
- Able to work diligently, independently, and under time constraints.
- Able to communicate effectively with students, employees and parents.
- Ability to learn and adapt to new technology developments.
- Ability to work and contribute to a positive team environment.
- Ability to be flexible, creative and to problem-solve technology issues.
- Positive work attitude and possesses a strong sense of initiative.
- Project management leadership and management skills valued.
- Strong attention to detail and organisational skills.

  • Interim Technology Help Center Coordinator

    2 days ago

    Woodlands, Singapore Singapore American School Full time

    Administrative Tasks - Export class lists and create/verify student accounts, including coordination of classes to be synced to subscriptions, plus unique password assignments - JAMF administration: - Pre-stage scoping of devices for setup and deployment - Group creation and cleanup, configuration profile creation and cleanup, app licensing and deployment -...

  • Es Tech Help Center Coordinator

    2 weeks ago

    Woodlands, Singapore Singapore American School Full time

    The Tech Help Center Coordinator is responsible for providing technical support to Elementary School students, teachers, and staff and answering general IT-related inquiries. Specific responsibilities warrant proficiency in using current technology tools and digital platforms to create, communicate, collaborate, and organize. - Assist the Technology and...

  • Es Tech Help Center Coordinator

    5 days ago

    Woodlands, Singapore Singapore American School Full time

    At SAS, the Elementary School, grades K through 5 has a 1:1 iPad program. The Middle School has a 1:1 Macbook program, and the High School supports a BYOD program. All SAS faculty and staff are issued Apple computers. **Roles and Responsibilities** *** The Technology Help Centre Coordinator is responsible for providing excellent customer support to the...

  • Es Tech Help Center Coordinator

    5 days ago

    Woodlands, Singapore Singapore American School Full time

    At SAS, the Elementary School, grades K through 5 has a 1:1 iPad program. The Middle School has a 1:1 Macbook program, and the High School supports a BYOD program. All SAS faculty and staff are issued Apple computers. **Roles and Responsibilities** *** The Technology Help Centre Coordinator is responsible for providing excellent customer support to the...

  • Associate Technology

    2 weeks ago

    Woodlands, Singapore Singapore American School Full time

    **Position Responsibilities** School-Wide Project Support - Collaborate with the Director of Technology and Innovation on school-wide projects, assisting in the development, testing, and rollout of new initiatives that span divisions. - Take an active role in evaluating and reporting on the effectiveness and impact of educational technology tools and...

  • Creativity Center Specialist

    2 weeks ago

    Woodlands, Singapore Singapore American School Full time

    **Overview**: **Primary Responsibilities**: - Develop creative learning experiences and opportunities for elementary students - Assist with special student projects that are aligned to the SAS Curriculum. - Supervise and help students in the creativity center. - Monitor student behavior in the creativity center and effectively communicate behavioral...

  • Temp Data Center Ops

    6 days ago

    Woodlands, Singapore AlpSoft Technologies Pte Ltd Full time

    Working Days: 22nd-24th Apr (Morning Shift), 28th-30th Apr (Morning Shift) Working hours - 8.30am-8.30pm Manage Data Center facility including; - Lighting check - Airflow check - Ensure racks are lock - Ensure no condensation - Door access are in operation - Emergency exit path is obstruction free - No safety hazard - Coordinate with vendor requesting to...

  • Engineer, Data Center Facilities Management

    22 hours ago

    Woodlands, Singapore 1-Net Singapore Pte Ltd Full time

    COMPANY DESCRIPTION 1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Net's Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities...

  • Engineer, Data Center Facilities Management

    5 days ago

    Woodlands, Singapore 1-Net Singapore Pte Ltd Full time $80,000 - $120,000 per year

    COMPANY DESCRIPTION 1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Net's Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities...

  • Engineer, Data Center Facilities Management

    1 week ago

    Woodlands, Singapore 1-Net Singapore Pte Ltd Full time

    COMPANY DESCRIPTION 1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Net's Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities...