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Mis Engineer

2 weeks ago

Singapore NETWORK FOR ELECTRONIC TRANSFERS (SINGAPORE) PTE LTD Full time

**Overall Function**

The Engineer in MIS is a desktop support engineer by training, having strong experience in desktop support of your organization. He/She will also assist to provide support any projects, initiatives, system integration or implementation to ensure the continuous evolution of our IT platform.

**Key Responsibilities**
- Provide desktop support - install, upgrade, support and troubleshoot Win10 & M365 Apps
- Install, upgrade, support and troubleshoot for printers, computer hardware and any authorized peripheral equipment
- Troubleshooting problems associated with network connectivity and workstation hardware/software
- Responsible for tracking hardware and software inventory
- Familiarize end users on basic software, hardware and peripheral device use
- Take ownership and responsibility of queries, tickets, issues and problems assigned to the EUC Helpdesk
- Perform logging and closure of tickets for issues or queries assigned to the EUC Helpdesk
- Escalate issues to L2 whenever required to resolve issues in a timely manner

**Requirements**:

- Diploma in IT, Computer Sciences or equivalent
- Experience in Wintel
- After office hours and weekend support is expected