Mis Support Engineer

2 weeks ago

Singapore AsiaPac Distribution Full time

**MIS Support Engineer (Apps)**:
**Key Responsibilities**:
**MIS Support**
- Develop and maintain broad knowledge of company’s’ business and technology requirements and needs
- Ensure smooth operations, KPI, and customer satisfaction
- Work closely with other MIS Staff on technical issues and provide the necessary resolutions during service outage (personnel will include external vendors)
- Engage in and improve the whole lifecycle of services, ensure that all systems are working at optimal levels and proactively assessing and making recommendations for improvement to System/Service Resiliency
- Be responsible for handling Level 1/2 platform operations support as well as for achieving the key performance matrices within SLA, as per committed
- Develop and implement MIS policies, SOP to ensure stable, secured business operations inclusive of lifecycle of MIS i.e. software and hardware, operations
- Recommend and implement new technology solutions to improve productivity.
- Management of any services operational interactions with 3rd parties both internal and external**Cross Group Collaboration**
- Work closely with relevant teams to define roadmap, monitor and manage the performance as per the SLA’s and performance indicators set
- Work closely with cross-functional teams and vendors to identify opportunity to improve services
- Work closely with all technical group to on-board the new governance for operations management, service management and performance management i.e. Systems, processes, improvements, aligned metrics, compliances

**Qualifications & Skills**:

- Degree or equivalent
- At least 5 years of IT experience
- At least 3 years of experience in Infra management and operations
- At least 2 years of EUC Support experience
- Technical understanding of IT lifecycle management (EUC, DC/Cloud Services)
- Technical hands-on with infra stacks i.e. desktops/laptops/devices, servers
- Technical hands-on with Windows OS, Servers, Storage and Backup, Network, VMWare, Cloud i.e. O365, BMC Remedy, AWS, Azure, Telephony
- Knowledge of IT lifecycle management
- Knowledge of ITSM - Incident Management, Problem Management, Change Management, Asset Management, Patch Management
- Strong problem-solving skills and able to prioritise and manage multiple tasks
- Strong communication skills
- Strong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams
- Able to interact with various levels of internal and external stakeholders both in written and verbal forms
- Ability to efficiently understand client organizations and their business model and to tailor relevant processes to privacy requirements.
- Readiness to demonstrate a proactive attitude

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