Medical Case Manager

Join us as a Medical Case Manager to grow your experience in handling complex medical insurance cases.
Make your mark in Claims
Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.
How you will create an impact
This role is an ideal opportunity to develop your expertise in handling all medical advisory cases from all LOBs including Personal Lines (Auto-BI), A&H and WICA. The aim is deal with genuine claims through a proactive, best practice approach, in line with AIGs quality standards - you will actively promote and demonstrate the principles of ‘Treating Customers Fairly’ in claims handling.
You will also proactively identify and review suspect/fraudulent claims on a consistent basis - dealing with such claims in line with our clear guidelines.
Your work will involve regular contact with internal stakeholders and brokers, (medical) experts, clients’ lawyers, victims or their legal representatives. We want you to build effective relationships with internal and external customers, while acting as a point of referral.
You will have the opportunity to grow your experience by providing support to Team Managers and deputizing in their absence. For example, you will assist with monitoring market/industry practices in claims handling.
In addition, you can use the claims experience you gain to help improve our products in collaboration with colleagues in underwriting.
What you’ll need to succeed
Knowledge of legal / regulatory and litigation / procedural requirements.
Specialist knowledge of medical/healthtechnical claims topics is preferred.
At least some experience in negotiation, mediation, and arbitration.
Policy language skills enabling accurate and consistent policy wording interpretation.
Lateral thinking and the ability to problem solve and develop new ideas to improve working practices.
Strong communication, time management, administrative and report-writing skills.
Ready to accelerate your career? We would love to hear from you.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of belonging
We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
**Functional Area**:
CL - Claims
AIG Asia Pacific Insurance Pte. Ltd.