Senior Manager, Group Digital Strategy

FWD Group spans Hong Kong & Macau, Thailand, Indonesia, the Philippines, Singapore, Malaysia, Vietnam, and Japan, offering life and medical insurance, general insurance and employee benefits across a number of its markets.

FWD is focused on creating fresh customer experiences, with easy-to-understand products, supported by digital technology. Through this customer-led approach, FWD aims to become a leading pan-Asian insurer that changes the way people feel about insurance.

Established in Asia in 2013, FWD is the insurance business of investment group, Pacific Century Group. For more information please visit WWW.FWD.COM

PURPOSE
- Support Digital Strategy & Governance in establishing and supporting the execution of digital strategic initiatives across Group Digital and driving digital and data. This role will focus on all strategic digital initiatives and digital governance management.
- Work with all Digital function leaders and Data Governance Head in establishing IFA/IFB compliance as well as monitoring and updating latest updates in AI and Data management policy with BUs
- This role will require expertise in financial modelling, internal audit experience and have close interface with internal Digital leaders, Group Finance and key BU stakeholders for Finance/Innovation/Compliance teams

KEY ACCOUNTAIBILITIES
- Under the digital strategic pillar, own the financial budget inputs and communications with Group Finance for annual budget discussions and logistics. Must lead financial budget discrepancy discussion and meetings with all BUs for BP and resolve and prioritize key budget management discussions with each respective CFO’s BU representatives.
- Monthly tracking of all project activities and budget maintenance
- For governance pillar, own any drafting of policies and guidelines related to Group Digital and partake in all digital and data governance engagements with BUs
- Responsible for leading Digital Newsletter committee, whereby newsletters are deployed on a regular cadence
- Support all internal COO function events and coordinate and participate actively on digital events
- Support all digital initiatives including POCs and UAT testing for internal digital projects with Group Innovation team, The role will partake in working with each BU’s Innovation Champions to carry out country specific POCs.The roll will require end to end POC delivery such as AI Emotional Detection, from assessment of technology to development and UAT testing, and ultimately, delivery of POC.
- Monitor and update e-Learning by working closely with Group HR for all digital team’s functions and roles
- Support on hyper-personalization on digital marketing and digital analytics committee
- Supporting the Digital wider community - Knowledge of Digital trends in Innovation - such as Emotion AI, conversational AI and AI Chatbot capabilities

QUALIFICATIONS / EXPERIENCE
- Minimum 8 years of work experience in Finance/Business Ops preferred
- Consulting experience or audit experience preferred
- Minimum BA in Business/Finance/Economics/Accounting background preferred

KNOWLEDGE & TECHNICAL SKILLS
- Understanding of finance and economics are required
- Proficient management of different software tools such as JIRA, MSFT, Excel, Power BI are all mandatory
- Excellent communication skills and proficiency in English is required in addition with an Asian language
- Proven track record on internal controls, business monitoring, compliance, governance in a regional capacity, preferably within Insurance Industry
- Experience in leading end to end Governance framework, establishment of digital policies roll out (handbook, training materials, guidelines, glossary), working with cross functional stakeholders for implementation of Group-led policies to multiple countries
- Extensive knowledge on management reporting, budgeting, cost controls that relates to overall strategy development of the department
- Knowledge on hyper-personalization on digital marketing, with an entrepreneur mindset and digital analytics capabilities